Here's how you can maintain effective communication during network outages or emergencies.

Preparation is the key; whom to contact, how to contact, when to contact, what duration updates should be sent, how to record the communication in the incident, content of the communication ( impact, priority, next action, point of contact, bridge details ). It would also be good to define a common email from which this communication will go out

Use Multiple Channels: Utilize various communication channels such as phone calls, text messages, email, and social media platforms. Different channels may be more reliable depending on the situation.

Establishing a predefined set of actions and areas to focus on is essential. This includes identifying high-risk areas, devising a mitigation plan, outlining key stakeholders, crafting a communication strategy, agreeing upon Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO), ensuring the availability of backups, and thoroughly testing the disaster recovery plan. All these elements need careful planning and must be readily accessible to all involved stakeholders.

Maintain up-to-date contact lists with alternative contact information for team members, stakeholders, and emergency services. Continuously monitor all available communication channels for incoming information. Stay alert for updates and be ready to respond promptly.

Use multiple communication channels like phone calls, SMS, WhatsApp (if homologated by your company) to ensure everyone stays in the loop. Set up a clear chain of command and predefined emergency protocols so everyone knows who to contact and what to do. Keep messages short and to the point to avoid confusion, and regularly check in with your team to provide updates and address any concerns. Also, having backup plans and practicing these scenarios in advance can make a world of difference when the real thing hits. Last, but not least, have a good and solid Incident Response plan!

It is highly recommended to always have alternative ways to communicate. This could include landline phones, satellite phones, or radio communication systems like walkie-talkies. Also, have important information and contacts saved in offline resources like printed documents or local storage. Remember, preparation is key. Having these strategies in place before an emergency occurs can help ensure effective communication when it’s needed most.

Implementing redundant communication systems is imperative for maintaining operational continuity during network outages. Establishing secondary networks, such as backup internet connections or satellite links, ensures uninterrupted communication even if the primary network fails. Additionally, leveraging cloud-based platforms accessible from any location with internet connectivity provides an additional layer of reliability during downtime. By incorporating redundant communication systems into your infrastructure, you fortify resilience and mitigate the impact of network disruptions, enabling seamless communication and collaboration despite adverse circumstances.

Il est recommandé d’implémenter un plan de continuité d’activité (PCA) pour éviter l’interruption des activés en cas de sinistre ou de panne d’un équipement. Côté internet, très souvent il est conseillé d’acheter un routeur à double entrée WAN. Par la suite vous pourriez le configurer de manière à ce qu’il puisse basculer sur l’autre liaison en cas de panne. Côté serveur, on peut configurer des clusters pour évidemment répondre aux problèmes de haute disponibilité et pour éviter l’interruption des activités. Enfin côté données, il est important de faire les sauvegardes suivant la règle 3-2-1 : faire au moins 3 copies de données sur deux supports différents et se rassurer qu’une copie de la sauvegarde s’effectue sur un site distant.

The key point is to have a well-trained and communicated procedure that guides all involved on how to act in such situations. It is crucial to establish redundant communication channels that do not depend on the main infrastructure to ensure operational continuity. Additionally, setting up war rooms can provide more effective coordination and closeness among teams during the incident resolution.

During outages and disasters, it's crucial to nail down the specifics of Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO). A solid communication plan, officially approved and straightforward, is key to delivering accurate information to stakeholders. Equally important is having well-prepped teams trained to carry out this plan effectively. Clarifying everyone's roles and ensuring they're ready to act ensures smoother communication when it's needed most.

Establishing clear communication protocols is paramount during network outages. Define responsibilities for sending updates and establish the frequency of communications. A well-defined chain of command designates decision-makers and outlines the dissemination of information. Consistent messaging minimizes confusion and ensures uniformity in information distribution. By implementing robust communication protocols, you enhance coordination, maintain transparency, and mitigate disruptions caused by network outages.

Establish protocols for who communicates what information, to whom, and through which channels. Create standardized templates for incident reports and updates to ensure consistency. Ensure that communication protocols are well-documented and easily accessible to all team members.

It is important to ensure that your infrastructure has the necessary resilience level before you begin. Calculate your RTO and RPO and create a plan to achieve your goal. When 80% of incidents are related to change management, it is crucial to address this aspect. Set up a war room and invite key personnel (team leads) in the company to discuss the incident via conference call. Work globally and make decisions collectively to restore service as soon as possible, while ensuring log collection. If necessary, open a problem to definitively fix the incident and establish a post-mortem with the root cause if it has been identified.

establish any outbound channel independent to the network, teams' site, WhatsApp group, SharePoint site having, repository of policies. procedures to maintain RPO and RTO and escalation list / chart. it should have mobile client .

Pour ma part, la formation du personnel sur le plan et les protocoles de communication restent primordiale. De ce fait, il est important d’organiser les sessions de formations et des exercices réguliers avec une à deux personnes sur sites qui porteront la casquette de contact organisation informatique ( cette équipe sera l’intermédiaire entre les utilisateurs et l’organisation informatique ) Leurs missions principales seront de : * Veiller au respect des procédures en terme de communication; * Codifier les requêtes en fonction des priorités; * Rassurer l’équipe du bon fonctionnement des communications alternatives; * Orienter la requête vers le département adéquat ( très important pour un gain de temps et une prompte intervention);

Training your staff on the emergency communication plan and protocols is crucial. Ensure they understand their roles, who to contact, and how to access alternative communication systems. Regular training sessions and drills familiarize staff with procedures, reducing panic and enabling a more efficient response during real outages. By investing in staff training, you empower your team to effectively manage crises and maintain operational continuity during network outages.

Comprehensive staff training is a crucial component of your network outage preparedness plan. Ensure your team is well-versed in the emergency communication protocols, including their roles and responsibilities, points of contact, and procedures for accessing alternative systems. Regular training sessions and practice drills will help cement this knowledge, enabling a calm and coordinated response when an actual outage strikes. Empowered and prepared staff are essential for minimizing disruption to your machine learning operations.

Simulation of a disaster recovery must be on radar, because without practice is very difficult to achieve a good result on a outage.

During network outages, it's essential to keep stakeholders informed, including clients and suppliers. Proactive communication helps maintain trust and minimizes frustration. Craft clear, concise messages providing updates on the situation, the steps being taken to resolve it, and an estimated time for restoration if possible. By keeping stakeholders informed, you demonstrate transparency and commitment to addressing the issue swiftly and effectively.

> Issue periodic updates, this avoids a lag between developments and what stakeholders perceive. > Use multiple channels, or all available channels of communication; this helps to possibly reach as many stakeholders as possible > Do not falsify information, report problems as they are as this is the basis of integrity and professionalism.

Maintaining transparent communication with all stakeholders is critical during network outages impacting your machine learning work. This includes clients, suppliers, and any other parties reliant on your systems. Proactive, informative updates help preserve trust and goodwill. Craft clear, concise messages detailing the situation, remediation efforts, and estimated time for restoration, if feasible. Consistent, empathetic outreach demonstrates your commitment to minimizing disruption and maintaining business continuity for those who depend on your services.

Have a good monitoring tool may offer success on proactive communication, because this tool is responsible to deliver and notify all the stakehoders.

Provide regular updates to all stakeholders during an outage. Use multiple channels to ensure the message reaches everyone, including emails, SMS, social media, and phone calls. Be transparent about the situation, the steps being taken to resolve it, and the expected timeline for resolution.

After restoring the network, conducting an after-action review is crucial to evaluate the response and communication effectiveness. Gather feedback from all involved parties to identify what worked well and what could be improved. This information is invaluable for refining your communication plan and protocols, ensuring you're better prepared for future outages. By learning from each experience, you can strengthen your response capabilities and minimize the impact of future incidents on your organization.

Conduct an after-action review once the outage is resolved. Analyze what went well and what could be improved in terms of communication. Gather feedback from staff and stakeholders to identify any gaps or issues in the communication plan. Use this information to update and improve your communication protocols for future incidents.

Après avoir rétabli le réseau, il convient de faire les tests avec les parties concernées afin de savoir si c’est oki pour eux. Ensuite il est recommandé de leur donner la cause de la panne ( si la panne est due à un mauvais usage par un utilisateur ) sa pourra aider à éviter de pareils dommages à l’avenir. Enfin il est très important de faire un suivi une semaine ou quelques jours après intervention.

After-Action Reviews are one of the best ways to identify gaps and unforseen issues in a variety of situations. By taking feedback from those involved we can gain a better understanding of what worked and what didn't. From there we can adapt and create plans that are more effective. As well as, realistic goals/metrics to meet. Of course plans and goals are great but taking strategic and purposeful action to meet the new goals based on the feedback is the most important part of the review!

Once the network is restored, conduct a thorough after-action review to evaluate the effectiveness of your response and communication efforts. Gather feedback from all involved parties to pinpoint strengths and areas for improvement. Leverage these insights to refine your emergency communication plan and protocols, ensuring your team is even better prepared to handle future network outages impacting your machine learning operations. Continuous learning and improvement is key to building resilience.

In case of outages or emergencies, besides other actions needed, it is essential to have previously stated an Incident Response Plan, so you can follow it and ensure a process and actions already revised by experienced professionals. With a proper Incident Response Plan, everyone who matters will have a pre-established alternative way to communicate with each other during the disruption.