Here's how you can navigate your team through change and uncertainty as an IT Operations Manager.

Navigating IT change requires strategic communication, resilience, and adaptability. Effective communication is essential, maintaining a transparent and continuous dialogue with all stakeholders. "Fail forward" is equally critical in managing IT change so small failures act as learning opportunities. By allowing teams to experiment and make mistakes, organizations can uncover new solutions and approaches that may have been overlooked in a more risk-averse setting . Using project estimation, planning and control tools can ensure that costs and schedules are realistic and not based on bias or noise.

Change is only beneficial when it is well thought out, planned and executed in an organized way that doesn't leave you worse for the wear.

Guiding a team through change and uncertainty as an IT Operations Manager necessitates a strategic approach and adherence to best practices. - Clear Communication - Empathy and Support - Strong Leadership - Planning and Preparation - Agility and Flexibility - Empowerment and Involvement - Monitoring and Feedback By following these points, an IT Operations Manager can effectively guide their team through periods of change and uncertainty, maintaining productivity, morale, and cohesion.

Je peux ajouter qu’il est important de reconnaître les sentiments, les inquiétudes ainsi que les peurs des uns et des autres. Certaines personnes apprécient le statu quo. Il est donc important de communiquer , clairement, à toutes les parties prenantes: la raison du changement, les étapes du changement et comment l’organisation va se rassurer d’accompagner les parties prenantes lors de ce changement.

Effective communication is critical during periods of change. It is essential to ensure that all team members are aligned and understand their roles and responsibilities. This can be achieved through regular updates, open forums for questions, and feedback sessions, which help maintain transparency. Additionally, being accessible to address concerns and offer reassurance is vital for preserving team morale and trust. Clear and consistent communication fosters an environment where team members feel informed, supported, and engaged throughout the transition process.

A comunicação clara é fundamental, especialmente durante períodos de mudança. Manter todos na mesma página e garantir que todos compreendam suas expectativas é crucial. Atualizações frequentes, fóruns abertos para perguntas e sessões de feedback são essenciais para promover transparência. Estar acessível para lidar com preocupações e oferecer suporte é fundamental para manter o moral e a confiança da equipe.

Driving teams with a focus on purpose and vision is crucial for successful change management. Understanding the "why" behind the change and the purpose it serves helps create a shared sense of direction and motivation. By clearly communicating what the change entails, why it's necessary, and how it will be implemented, we can address uncertainties and foster a positive and collaborative environment. This approach not only aligns the team with the organizational goals but also empowers individuals to contribute meaningfully to the transition.

In real life of Digital Operations, humility in regards to expertise is a key asset: we are combining so many knowledge domains with fast evolutions that it is impossible to grasp it at an individual level. I strongly believe that sharing knowledge between experts, within context of a Cloud Academy, is the best way to deliver confidence in teams through certifications. It also brings team engagement with social process and learning moments. I've realized after two experiences in this matter that it's the most future-proof investment that we can achieve.

I met in my career many occurrences of the "diva" syndroms within experts: a single individual can create stress with a posture based on technical reputation. In my view, it's more than often a revealing symptom of some kind of "solitude" from this individual, looking from a kind of recognition and even challenge in an environment that could not provide it. We can easily fix this with dialog and exercise gaming in other domains (serious or just fun), to build trust in team first and then to trigger technical exchanges. Real "divas" are rare, most of the time the exchanges help to engage a team and to make it greater.

In Digital Operations, and in IT in general, we have a twist in our domain: we "like" incidents as it is a kind of way to demonstrate our value in an organization. Of course, this statement is provocative as we work all day to manage them proactively, but as a matter of fact we simply can't elude them completely. Acknowledging this situation helps us to embrass the SRE culture and to help DPE for dev teams, at scale. Building a resilient mindset and culture is key. From small success to ideal situation where you have to introduce faults in your system to train your teams in very resilient system, there is a gradient of situation which represents our improvement path.

Cultivating an adaptability culture is essential for success in the ever-changing IT landscape. Encouraging experimentation and learning from failures, as well as rewarding flexibility and innovative thinking, creates a dynamic and resilient team. By fostering an environment that values and promotes adaptability, you ensure your team remains agile and can respond to change swiftly and effectively. This approach not only addresses current challenges but also prepares the team for future uncertainties.

Cultivar adaptabilidade é essencial no dinâmico cenário de TI. Incentive a experimentação, aprendizado contínuo e valorize flexibilidade e inovação para manter sua equipe ágil e pronta para mudanças rápidas. Uma cultura assim fortalece equipes e impulsiona inovação sustentável.

Empathy. Looking at the change through the lens of each individual helps you be the coach for change as needed. You become their advocate in uncertain times. An empathetic approach to each of the sections above will create a strong foundation for change adaption.