Here's how you can stay relevant as a customer support professional in the age of automation and AI.

While AI excels at handling routine tasks, complex issues requiring empathy and creative problem-solving are best addressed by humans. I believe that customer support professionals should leverage AI to become more efficient, freeing up time to focus on building stronger customer relationships.

I've found AI to be helpful to me as a CSR. Sometimes, there can be a ton of data that you need to use while assisting customers, and finding specific data can be a hassle. So what I did is create a chatbot in Botpress, feed it with all the data, and now whenever I face a question or query I don't remember, I simply ask my AI chatbot, and it gives me the exact answer.

AI is here to stay but its not here to replace. With the rise of AI, this should not make anyone fear of losing their jobs but instead use it to enhance their day to day. Embracing the technology and using it to remove repetitive task, will help you get closer to customers and build more personal relationship.

Embracing technology is indeed crucial for modern customer support professionals. Automation and AI are not adversaries; they are essential tools that streamline repetitive tasks, freeing up time for us to focus on more complex issues that require human empathy and problem-solving skills. By getting comfortable with the software and platforms used in our company, and staying informed about new technologies, we can enhance our efficiency and effectiveness. Being tech-savvy allows us to adapt to the evolving demands of customer support, ultimately making us invaluable assets to our teams. Furthermore, leveraging these technologies can lead to more personalized and timely support for our customers, improving their overall experience

In the age of automation and AI, one of the best ways to stay relevant is by being creative and thinking outside the box. Use your creativity to find unique solutions to customer problems and improve their experience. Leverage technology to enhance your skills. Learn how to use AI tools to handle routine tasks, so you can focus on more complex and meaningful work. This will allow you to provide better support in areas that require a personal touch. Additionally, focus on building strong relationships with customers. Empathy, understanding, and effective communication are key areas where humans excel and machines cannot fully replace.

Emotional Intelligence: AI is incapable of feeling emotions. Develop your emotional intelligence to offer tailored, sympathetic support. Problem-Solving: To tackle challenging questions that AI is unable to answer, hone your problem-solving abilities. Human Touch: In client contacts, provide a personalized, human touch that AI cannot match.

Develop your skills. Know what you know well. AI can only help human to be more productive but cannot totally replace human especially in roles like customer support where emotional intelligence, empathy, dynamic problem solving skills, e.t.c are core skills.

I believe that customer support professionals should focus on working collaboratively with AI. By understanding AI's strengths, you can leverage its capabilities to streamline tasks and focus on providing exceptional customer service.

En un mundo donde la necesidad de la inmediatez se encuentra tan presente, la IA se convierte en una herramienta indispensable para nuestro crecimiento; pero no es la única. Es por ello, que debemos acompasar y complementar nuestras habilidades blandas a los avances tecnológicos. Aprovechando al máximo las automatizaciones podremos enfocarnos en perfeccionar nuestras habilidades tales como la empatía, comunicación asertiva y resolución de conflictos. Dominar éstas habilidades nos permitirá entender la necesidad o problema que tiene el cliente, cual es el producto o servicio que requiere, y porqué encontrará la solución más adecuada a su caso con nosotros y no con la competencia. Debemos afianzar la confianza en nuestro servicio.

Get to Know AI Tools: Recognize and make use of the automation and AI tools that your company is implementing. Gaining proficiency with these tools will increase your value. Discover the Fundamentals of Coding: You may even personalize solutions and gain an understanding of how AI systems operate with a basic understanding of programming, particularly in languages like Python. Develop your data analysis skills to understand consumer data and insights produced by AI technologies.

Staying relevant in customer support amid automation and AI involves continuously updating skills, embracing new technologies, and focusing on emotional intelligence. Learning to use AI tools to enhance efficiency, while offering personalized, empathetic human interactions that AI can't replicate, is key. Regularly participating in training and professional development ensures staying ahead in the evolving landscape of customer support.

-Keep updated/Learning aslo new skills. -Try to think out of the box continously. -Learn how to use AI in developing customer service experience.