How can big data improve customer communication during problem-solving?
As a field service engineer, you know how important it is to communicate effectively with your customers during problem-solving. You need to understand their needs, expectations, and feedback, as well as provide timely and accurate information about the status and resolution of their issues. But how can you leverage big data to enhance your customer communication and deliver better service outcomes? In this article, we will explore some of the ways that big data can help you improve your customer communication during problem-solving.