How can Quality Management professionals improve their work with feedback?

Feedback benefits include: - An early warning system, enabling us to act proactively on issues before it's too late. - It's a two-way street. We must encourage open communications, give and take. - It provides a fresh-eye perspective, which helps us see the big picture when we are too involved in the details. - Essential for improving processes, personal skills, team dynamics, and customer satisfaction. - Open feedback is a sign of healthy professional relationships within the organization. - It helps develop a culture of continuous learning and improvement. - Enhances morale and motivation when used to recognize and reward good performance. - It should not be just opinions. It should offer specific, actionable insights for improvement.

Os profissionais da gestão da qualidade podem melhorar seu trabalho utilizando feedback de várias maneiras, como identificando áreas de melhoria nos processos, avaliando a satisfação do cliente, ajustando procedimentos com base em sugestões e aprendendo com erros passados para evitar repetições.

Feedback is often considered as backbone of any organisation whether it is manufacturing/service or IT. Keeping the feedback mechanism active helps in getting continuous improvement in work/professional growth. There are multiple tools/methods to enable the feedback from multiple sources: -

1. Regular interaction with User- The user can be customer or blue collar or subordinates or reporting managers, regularly interacting with them helps in getting the “other perspective” of your work leading the easily identifying the gaps/error which may have been neglected due to biasness. 2. Request for Suggestions- It is also a better way to get the feedback of your work in a transparent way, these suggestions might often help you in identifying new ways to grow your career in differently related field.

3. Product/process complaint reporting- Reviewing the complaint part helps in huge way by having the access to different POV (point of view). It helps you reviewing your work in different ways giving multiple loopholes in your own work which may help in growing your professional career in manifolds.

Feedback from internal as well as from external sources is a valuable tool. Here's should be considered. By collecting data and analyse its accuracy. Continous monitoring or evaluation of reviews Preodic evaluations of Internal control indicators. And external evaluation through surveys or outside vendors.

O feedback não é algo que se limita ao profissional da qualidade, mas é algo pertinente a qualquer profissional de qualquer nível e de qualquer área. Devemos buscar feedback regularmente, não apenas durante a avaliação de desempenho do colaborador. Feedback's contínuos e incrementais nos ajudam a melhorar sempre. O feedback da liderança é importante, mas é aconselhável buscar por opiniões de pessoas de outras áreas que costuma ter muitos contatos e colegas da área. Organizações com uma estrutura de gestão de pessoas mais desenvolvidas, costumam implementar a cultura do feedback 360° e estimulam os gestores a atitudes proativas de liderança e engajamento de equipes. Se melhorarmos 1% ao dia no final do ano teremos melhorado 365%.