How can you assess staffing service quality?

If you work with staffing services, you know how important it is to measure their quality and performance. Staffing services can help you fill your talent gaps, reduce your hiring costs, and improve your flexibility. But how can you tell if they are delivering on their promises and meeting your expectations? Here are some ways you can assess staffing service quality and make the most of your partnership.

1 Define your goals and expectations

Before you start working with a staffing service, you need to have a clear idea of what you want to achieve and how you will measure it. Do you need temporary workers, contract-to-hire, or direct hire? What are your specific requirements for skills, experience, and fit? How do you want to communicate and collaborate with the staffing service? What are your key performance indicators (KPIs) and how will you track them? By defining your goals and expectations upfront, you can set the standards for quality and align them with the staffing service.

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Mahdi Chab

Talent Acquisition Manager for Scandit
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If it is the first time you are working with the staffing company it is important to see if they have evidence of searching for candidates for similar roles. It is better to see proof that this company has delivered a similar service before and if they have any customer testimonials this can also be helpful. Be really honest about what you are looking for and give a clear and detailed brief in order to give them the opportunity to conduct the search correctly.

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Jordan Lawson

Managing Director @ The UK Careers Fair | 80+ Locations | 300+ Recruitment Events in 2025/26 | Nationwide Impact
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Assessing staffing service quality is vital for successful partnerships. Start by defining clear performance metrics and service level agreements (SLAs) tailored to your organization's needs. Regularly review these metrics to ensure compliance and delivery standards. Collect feedback from hiring managers and candidates, using surveys and interviews, to gauge satisfaction levels. Assess the agency's ability to provide quick and effective replacements when needed. Evaluate their track record in fulfilling staffing needs promptly. Finally, consider conducting periodic audits to verify compliance with regulatory requirements. This systematic approach enables organizations to measure and maintain the quality of staffing services effectively.

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2 Evaluate the screening and selection process

One of the main benefits of working with a staffing service is that they can handle the screening and selection process for you. But you still need to evaluate how they do it and how effective it is. How do they source, attract, and engage candidates? What tools and methods do they use to assess their skills, personality, and fit? How do they verify their credentials and background? How do they match them to your needs and culture? By evaluating the screening and selection process, you can ensure that the staffing service is providing you with qualified and suitable candidates.

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Mahdi Chab

Talent Acquisition Manager for Scandit
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It is also important to see how the staffing firm will pitch your company and position. Even if you are not screening the candidates first, your company is being represented and you want to make sure the staffing firm is doing so accurately and that you are not being misrepresented.

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3 Monitor the performance and satisfaction of the workers

Another way to assess staffing service quality is to monitor the performance and satisfaction of the workers they provide. How do they perform on their tasks and projects? How do they fit in with your team and culture? How do they adapt to your feedback and expectations? How satisfied are they with their work and the staffing service? By monitoring the performance and satisfaction of the workers, you can identify any issues or gaps and address them with the staffing service.

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4 Solicit feedback from your managers and employees

A third way to assess staffing service quality is to solicit feedback from your managers and employees who work with the workers they provide. How do they rate the quality and reliability of the workers? How do they communicate and collaborate with them? How do they handle any conflicts or problems? How do they support their development and retention? By soliciting feedback from your managers and employees, you can get a holistic view of the staffing service quality and improve your relationship.

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5 Review the contract and the invoice

A fourth way to assess staffing service quality is to review the contract and the invoice they send you. How transparent and accurate are they about the terms and conditions of the service? How do they charge you for the workers and the services they provide? How do they handle any changes or disputes? How do they report and document their activities and results? By reviewing the contract and the invoice, you can verify that the staffing service is fulfilling their obligations and delivering value for your money.

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Mahdi Chab

Talent Acquisition Manager for Scandit
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If you have access, it is important to leverage your procurement or legal team to support you. Often we can end up reviewing a contract when we are not qualified to do so and if you have that resource it can prove worthwhile to use it.

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6 Compare different staffing services

A fifth way to assess staffing service quality is to compare different staffing services that offer similar or complementary services. How do they differ in their approach, methodology, and expertise? How do they match your needs, goals, and expectations? How do they perform on your KPIs and metrics? How do they handle your feedback and requests? By comparing different staffing services, you can benchmark your current service and explore other options if needed.

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Mahdi Chab

Talent Acquisition Manager for Scandit
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It is always important to speak to a few different providers and compare their track records, previous successes and feedback if they have previously worked with you from the hiring managers.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you assess staffing service quality?

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1 Define your goals and expectations

2 Evaluate the screening and selection process

3 Monitor the performance and satisfaction of the workers

4 Solicit feedback from your managers and employees

5 Review the contract and the invoice

6 Compare different staffing services

7 Here’s what else to consider

Recruiting

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How can you assess staffing service quality?

1

2

3

4

5

6

7

1 Define your goals and expectations

2 Evaluate the screening and selection process

3 Monitor the performance and satisfaction of the workers

4 Solicit feedback from your managers and employees

5 Review the contract and the invoice

6 Compare different staffing services

7 Here’s what else to consider

Recruiting

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