How can you avoid common emotional intelligence mistakes when working with patients' families?

As a CM I always reminded myself to put myself in their shoes. How would I want to be treated? How would I want my father/mother/sibling treated? You have to step away from your own emotions.

As a dentist myself, sometimes patients come in feeling nervous or anxious. When they're nervous, they might fidget or feel uneasy, visiting harder. I find it helpful to acknowledge their feelings by saying, It's okay to feel a bit nervous. Then, I suggest simple things like taking slow breaths or listening to calming music. It can really help them feel better during their dental visit.

One thing I found helpful as an Intake counsellor when meeting with families requesting services and/or assistance for their loved ones was to always look at how they have coped over time prior to seeking outside help and what is it today that has changed that to the point that they have now come in seeking help. Being able to explore that with them helps bring the conversation to what they have been capable of doing in the past and are those skills still there so that we can set the appropriate intervention plan without over stepping. This creates a collaborative approach and reminds them that together we can provide the best care based on their specific needs.

Self -awareness including self confidence, a relational orientation with ethical decision making and keadership.practice and a focus on developing others will improve EQ and provide the means for more authentic leadership which in turn will.posutiveku resonate with team members.

Living with a visual impairment has been a unique journey, one that has not only shaped my perspective on the world but has profoundly enriched my emotional intelligence. In embracing the challenges that come with visual limitations, I've discovered a heightened sensitivity and empathy that extends beyond the surface.

In my experience, to improve the overall quality of care towards your patients and their families, validating their emotions is a proactive and compassionate approach. When family members feel heard and understood, they will trust you more and be open in communicating their feedback. Validating is a powerful way to express empathy.

Absolutely crucial insight! In my own group therapy and family therapy experience, I've found that practicing active listening and validation is paramount. Actively engaging, showing genuine interest, and asking open-ended questions create a safe space. Validation, acknowledging and accepting emotions without judgment, strengthens trust... Total game-changer when it comes to building connections with individuals and their families.

When families talk about how they feel about their loved one's dental care, it's important to listen. Even if you don't feel the same way, saying things like I get that this is hard for you or I can see you're worried helps them feel understood and respected. It's like giving their feelings a nod, showing you're there for them.

In my experience (not from a medical perspective) acknowledgement and validation of peoples emotions also helps build rapport and trust.

What I learned as a mental health therapist is that acknowledging your biased feelings is the first step as it blocks judgment; personal emotions caninfluence perceptions. Recognizing the family culture is essential, as it sets the tone for communication dynamics. Are the members resistant to help? Who's the head of the family and does that person normally take the lead? It's important to also be aware of the family environment and the resources needed to ensure effective support. Identify any communication barriers. It is good to foster clear understanding among family members and make strengthening family bonds a priority. Practicing emotional intelligence involves constant self-awareness and an understanding the family dynamics.

Families at the dentist might want different things. Instead of assuming try to understand what each family needs. Change how you talk or what you do based on what they want. Ask them questions, give choices, and explain things in different ways. It's like personalizing the care to fit each family, making dental visits better for everyone.

Conhecer as necessidades emocionais, financeiras e de rede de apoio nesse momento é fundamental, preciso conhecer o macro da situação familiar, para poder intervir de forma assertiva no momento pelo qual esse ser humano está passando e como dar coordenadas para ultrapassar esse momento de maneira mais branda.

There is lots of ways to help identify the clients needs, it starts with rapport building, trust, open and honest conversation in a safe environment. We also use assessments, feedback tools, surveys and structured resources to aid with this. Every client and their needs are unique and it is vital to recognise this to provide the appropriate support, guidance and empowerment.

Always found working in the homelessness services that I could see 2 different people in the same situation, though their needs being different. Always tried not to assume when dealing with someone, and go with their flow. That way it made dealing with complex situations a lot easier.

As a case manager, managing expectations is huge. I have people come looking for assistance in getting something that is not possible. I found being upfront and being down the line honest was the only way to be able to manage clients expectations.

Consistency is key when setting boundaries. Be consistent in your policies, procedures, and responses to different situations. This helps build trust and allows patients to understand the expectations consistently.

As a dentist, I always keep things clear with my patients' families. If I can't do something, I explain kindly and offer other options. I talk plainly and give reasons so they understand. Being straightforward and honest helps everyone know what to expect and keeps things fair.

As a midwife who interacts with pregnant and breastfeeding moms on a regular basis, I understand the important of managing their expectations by clearly communicating with them on the processes, potential outcomes of what to expect in their pregnancy and during breastfeeding. When addressing any concerns. I ensure that I keep the conversation open by making them feel comfortable and express their preferences. I believe with them being informed about every aspect of pregnancy and breastfeeding, it will foster a sense of trust and understanding.

It's amazing how often I see professionals make outrageous claims just to get more business and I understand why some would resort to doing that. Sometimes it even comes from genuine confidence in one's own abilities - however, I find that in most situations, especially when it comes to Healthcare and finance, there are risks that often get overlooked for the sake of overcomforting someone who may not be ready to do something. Besides being unethical, it destroys any credibility you may have as a professional in the event things go sideways and in some cases may cause people to lose their lives or resources.

Some extra stories or tips in dentistry don't fit the usual advice. They might be about special cases, new ways to help patients, or interesting experiences that teach us more about dental care. These things can be super useful for learning and making dental visits better.

Dr. John Gottman notes that one of the biggest challenges in marriage is when partners have different meta emotions, i.e. partners experience basic emotions in significantly different ways. He also notes partners having different conflict styles is another, related challenge. These principles also apply in familial relationships and friendships. I believe they are relevant to relationships between clients and therapists. When we work with individuals, couples, and families in our culture or in others, we have to remember there are many healthy ways to be in relationship. Accepting client’s meta emotions and conflict styles helps us to meet them “where they are,” and create a relevant space that helps them with their concerns.

Begin where the client is! This is social work 101 - but can get lost with all the paperwork and computer entry. Engage by showing you care: listening BEFORE typing responses in computer or filling in forms. LISTEN FIRST: wait to complete required forms until AFTER you ENGAGE and LISTEN. Then use the form to confirm / validate / clarify what you heard as you complete the needed forms. If you need to start with basic info questions, to confirm identify for an intake for example - let the person know you want to be fully present to learn about their needs. Yet, some administrative / verification component is needed and then you will have my full attention. This will give you a way to reach back, show empathy and show you care.

Communicate effectively, Use clear and respectful communication techniques to ensure the family understands the information being provided. Avoid using medical jargon and offer opportunities for the family to ask questions or seek clarification.

High level empathy and patience has always worked for me. Making sure their concerns are heard is key. Doing everything possible to meet their needs. Collaborating with other staff members to assure patient families everything possible is being done on their behalf. Being transparent about constraints is also key.