How can you effectively use a hybrid IT service delivery model?

1 Assess your IT needs

Before you adopt a hybrid IT service delivery model, you need to understand your current and future IT needs, goals, and priorities. What are the critical applications and workloads that require high performance, security, and availability? What are the non-critical or seasonal tasks that can benefit from cloud-based services? How do you plan to manage and integrate different IT environments and platforms? How do you measure and monitor your IT outcomes and costs? By conducting a thorough assessment, you can identify the best mix of IT resources and services for your business.

2 Choose the right partners

A hybrid IT service delivery model requires collaboration and coordination with various IT providers and vendors. You need to choose the right partners who can offer the solutions and support that match your IT needs and expectations. Look for partners who have expertise, experience, and reputation in hybrid IT, who can provide reliable, secure, and compliant services, who can offer flexible and transparent pricing and contracts, and who can communicate and cooperate effectively with your internal IT team.

3 Implement best practices

In order to use a hybrid IT service delivery model effectively, certain best practices must be implemented in order to ensure quality, consistency, and efficiency. These include establishing policies and standards for IT governance, security, compliance, and service level agreements across different IT environments and providers. Automating and orchestrating processes and workflows is essential for reducing manual errors, delays, and redundancies while also improving agility and responsiveness. Additionally, leveraging tools and technologies like cloud management platforms, application performance management tools, and data analytics platforms enables visibility, control, and integration of IT resources and services. Lastly, adequate training and support for both IT staff and end-users should be provided to help them adapt to the hybrid IT service delivery model as well as address any issues or challenges.

4 Evaluate and improve

A hybrid IT service delivery model is not a static or one-size-fits-all solution. It is a dynamic and evolving model that requires constant evaluation and improvement. You need to collect and analyze data on your IT performance, costs, and user satisfaction, and use them to identify gaps, issues, and opportunities. You also need to keep up with the latest trends, innovations, and best practices in hybrid IT, and adjust your IT strategy and tactics accordingly. By doing so, you can ensure that your hybrid IT service delivery model is aligned with your business needs and goals, and that it delivers value and results.