How can you identify the root cause of LMS performance issues?

If you use a learning management system (LMS) to deliver online training, you know how frustrating it can be when it doesn't work as expected. Slow loading, errors, crashes, and other performance issues can affect the quality of your courses, the engagement of your learners, and the reputation of your organization. But how can you identify the root cause of LMS performance issues and fix them quickly and effectively?

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1 Check your internet connection

The first step to troubleshoot LMS performance issues is to check your internet connection. A weak or unstable connection can cause delays, interruptions, and data loss when accessing your LMS. To test your connection speed and stability, you can use online tools like Speedtest or Pingdom. You can also try switching to a different network, device, or browser to see if the problem persists. If your connection is the culprit, you may need to upgrade your plan, use a wired connection, or contact your internet service provider.

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Amelie Schürer

🚀 Allrounder-Rakete bei HR Heroes: Ansprechpartnerin für innovative digitale (HR-) Lösungen 💡, Verfechterin des Quereinstiegs 🔄. Proud to be an eierlegende Wollmilchsau 🦸♀️
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Warum sich die Arbeit unnötig schwer machen und lange nach weiteren Ursachen suchen? Oft ist die Internetverbindung der einfachste und schnellste Punkt, um eine Fehlerquelle auszuschließen. Ich empfehle auch, von Zeit zu Zeit einen Internet-Speedtest durchzuführen, um Problemen mit einer schlechten oder langsamen Internetverbindung schneller auf den Grund zu gehen.

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2 Review your LMS settings

The next step is to review your LMS settings and make sure they are optimized for performance. Some common settings that can affect LMS performance are cache, bandwidth, storage, security, and integrations. For example, you may need to clear your cache regularly to avoid loading outdated or corrupted files, limit the bandwidth usage of your LMS to avoid overloading your server, increase your storage space to accommodate large files, update your security protocols to prevent unauthorized access, and disable unnecessary integrations that may slow down your LMS.

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3 Analyze your course content

Another possible cause of LMS performance issues is your course content. If your content is too large, complex, or incompatible with your LMS, it can cause loading, display, or functionality problems. To avoid this, you should follow some best practices for creating and uploading course content, such as compressing images and videos, using standard formats and fonts, splitting long courses into smaller modules, avoiding excessive animations and interactions, and testing your content on different devices and browsers before publishing.

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4 Consult your LMS support

The final step is to consult your LMS support team if none of the previous steps solve your LMS performance issues. Your LMS support team can help you diagnose and resolve any technical issues that may be beyond your control or expertise. They can also provide you with guidance, tips, and updates on how to improve your LMS performance and user experience. To get the most out of your LMS support, you should provide them with as much information as possible about your LMS performance issues, such as screenshots, error messages, logs, and feedback.

LMS performance issues can be frustrating and costly, but they can also be prevented and solved with some simple steps. By checking your internet connection, reviewing your LMS settings, analyzing your course content, and consulting your LMS support, you can identify the root cause of LMS performance issues and fix them in no time.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jeffery Forster, CCI, CCI-E
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To identify the root cause of LMS performance issues, other things to consider are: Specify the problem (e.g., slow loading, function errors). Collect user feedback, error logs, and performance metrics. Check if issues are browser, device, or network-specific. Review server load, bandwidth, and settings. Assess impact of updates or integrations; verify hardware if self-hosted. Engage technical teams for deeper analysis and solutions.

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How can you identify the root cause of LMS performance issues?

1

2

3

4

5

1 Check your internet connection

2 Review your LMS settings

3 Analyze your course content

4 Consult your LMS support

5 Here’s what else to consider

Training & Development

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How can you identify the root cause of LMS performance issues?

1

2

3

4

5

1 Check your internet connection

2 Review your LMS settings

3 Analyze your course content

4 Consult your LMS support

5 Here’s what else to consider

Training & Development

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