How can you improve order accuracy with a TMS system?

Order accuracy is crucial for warehouse operations, as it affects customer satisfaction, inventory management, and operational costs. However, achieving high order accuracy can be challenging, especially with complex and dynamic supply chains. That's why many warehouses use a TMS system, or a transportation management system, to optimize their order fulfillment process. A TMS system is a software solution that helps plan, execute, and monitor the movement of goods from the warehouse to the final destination. In this article, we will explain how a TMS system can improve order accuracy in four ways: by reducing manual errors, by enhancing visibility, by facilitating communication, and by providing analytics.

1 Reduce manual errors

One of the main causes of order inaccuracy is human error. Manual data entry, paper-based documentation, and inconsistent workflows can lead to mistakes such as wrong items, quantities, addresses, or labels. A TMS system can reduce manual errors by automating and standardizing the order fulfillment process. For example, a TMS system can integrate with your warehouse management system (WMS) and your enterprise resource planning (ERP) system to access and validate order information. It can also generate and print barcode labels, invoices, and shipping documents to ensure accuracy and compliance.

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Pablo Boix Ruiz

Gerente Unidad de Negocio Supply Chain e Industria 4.0 leading in Supply Chain Innovation at Lãberit
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Actualmente se debe contemplar la integración de sistemas como un bus de comunicacion donde las aplicaciones se suscriben a eventos. Un movimiento del WMS puede tener que recibirse en el ERP, TMS y tal vez plataforma e-commerce. Pero las incidencias pueden producirse en cualquier punto de la cadena de suministro, preparacion en el almacen, transporte a central, clasificacion o entrega de ultima milla. La grabación por video de la preparación del pedido, embalaje, carga, y entrega permite detectar donde se ha producido la incidencia. Y tambien para evitar la picaresca de clientes que quieren abusar del servicio diciendo que les faltan articulos que han sido entregados o que estaban en mal estado.

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2 Enhance visibility

Another benefit of a TMS system is that it can enhance visibility throughout the order fulfillment process. Visibility means having real-time and accurate information about the status, location, and condition of your orders. A TMS system can provide visibility by using technologies such as GPS, RFID, or sensors to track and monitor your shipments. It can also display and update the information on a dashboard or a mobile app, so you can easily access and share it with your customers and partners. Visibility can help you improve order accuracy by identifying and resolving issues, such as delays, damages, or deviations, before they affect your customers.

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3 Facilitate communication

A third way that a TMS system can improve order accuracy is by facilitating communication among the stakeholders involved in the order fulfillment process. Communication is essential for coordinating and collaborating with your internal teams, such as warehouse staff, drivers, and managers, as well as with your external partners, such as carriers, vendors, and customers. A TMS system can facilitate communication by providing a centralized platform where you can exchange messages, documents, and alerts. It can also enable you to send notifications and confirmations to your customers and partners, so they can stay informed and satisfied with your service.

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4 Provide analytics

A fourth way that a TMS system can improve order accuracy is by providing analytics and insights into your order fulfillment performance. Analytics means using data and metrics to measure and evaluate your efficiency, quality, and customer satisfaction. A TMS system can provide analytics by collecting and analyzing data from various sources, such as your WMS, ERP, carriers, and customers. It can also generate and display reports and dashboards that show key performance indicators (KPIs), such as order accuracy rate, on-time delivery rate, cost per order, and customer feedback. Analytics can help you improve order accuracy by identifying and addressing the root causes of errors, as well as by finding and implementing best practices and improvements.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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TARIQ ZAMAN

Logistics & warehouses strategies for max efficiency
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Automated Order Processing: Implement automated order processing within the Transportation Management System (TMS) to reduce manual errors in order entry and ensure accurate order information. Real-Time Tracking and Visibility: Utilize real-time tracking features in the TMS to monitor order progress, providing visibility into shipment status, location, and potential delays. Integration with Inventory Systems: Integrate the TMS with inventory management systems to synchronize real-time stock levels, preventing discrepancies between order requests and actual inventory availability.

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How can you improve order accuracy with a TMS system?

1

2

3

4

5

1 Reduce manual errors

2 Enhance visibility

3 Facilitate communication

4 Provide analytics

5 Here’s what else to consider

Warehouse Operations

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How can you improve order accuracy with a TMS system?

1

2

3

4

5

1 Reduce manual errors

2 Enhance visibility

3 Facilitate communication

4 Provide analytics

5 Here’s what else to consider

Warehouse Operations

Rate this article

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