How can you resolve conflicts with clients who are unfamiliar with the source material?

The key lies in effective communication. When faced with clients unfamiliar with the subject matter, it's crucial to establish an open and transparent dialogue. Actively listen to their concerns and questions, and respond with clarity and patience. Break down complex concepts into digestible bits, using analogies or real-world examples to demystify the content. Empathy plays a pivotal role in these situations. Put yourself in the client's shoes, acknowledging the challenges they may be facing. By understanding their perspective, you can tailor your communication to address their specific needs, making the entire translation process more collaborative and less intimidating.

Sending a partial translation draft or sample and inviting the client to provide a review is one effective solution. Conflicts of opinion or misunderstandings often arise due to the client not yet imagining the final results of the work. Providing a partial initial draft will give the client the opportunity to rethink his objections, and usually this can reduce or even eliminate subjective concerns.

I use examples and references from the source material to justify translation choices. It’s like showing evidence to support an argument. While some might find it tedious, concrete examples can clarify misunderstandings and justify translation approaches.

Share and educate your client providing information, resources, and reference material. Imagine being in their shoes and formulate your explanations. Communicate with simple examples, cultural equivalents, familiar context, and synonymous nuances to their native language. Fully explain in detail accurately your reasoning. If they are still conflicted, be open to compromise. Be realistic and flexible when adapting. Provide alternatives which are closer to the client’s expectations. Sometimes clients are adamant to change their opinions. Explain the ramifications of using inadequate or wrong translations. Be prepared to make changes when requested. Be kind, empathetic, and understanding. Be prepared to introduce alternate solutions.