Learn how to stand out as a customer service professional by mastering your product or service, sharing your insights, building trust, and seeking recognition.

Doing the SWOT analysis is a good way to measure an all around customer service performance and satisfaction. The first decade of leading people and taking care of customers I believed that we were doing customers a favor by providing service at an affordable value. When I was trained, I applied SWOT and since then the next decade we grew from strength to strength with positive changes, feedback and overall success with improvements we knew we needed and could manage.

How do you establish yourself as a credible customer service expert?

Customer service is not just a job, it's a skill that can boost your career and reputation. But how do you prove your expertise and credibility in this field? Here are some tips to help you stand out as a customer service professional.

1 Know your product or service

The first step to becoming a credible customer service expert is to master your product or service. You need to know its features, benefits, limitations, and best practices. You also need to understand your target market, their needs, preferences, and pain points. This way, you can provide accurate, relevant, and helpful information and solutions to your customers.

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Vikram Bawa

Digital Transformation, CX Leader
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Get into the shoes of the customer and it becomes very easy to understand what the customer may be looking for? Collect as much data as possible about the service, product and the customer - personas, challenges, transactional data. True for customer service or any customer facing profession.

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2 Keep learning and improving

Customer service is a dynamic and evolving field that requires constant learning and improvement. You need to stay updated on the latest trends, technologies, and best practices in your industry and niche. You also need to seek feedback, measure your performance, and identify your strengths and weaknesses. You can use various tools and resources, such as online courses, podcasts, blogs, books, and mentors, to enhance your knowledge and skills.

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'Aliyah Karen

Group CEO - Dialysis (Corp Restructuring)
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Doing the SWOT analysis is a good way to measure an all around customer service performance and satisfaction. The first decade of leading people and taking care of customers I believed that we were doing customers a favor by providing service at an affordable value. When I was trained, I applied SWOT and since then the next decade we grew from strength to strength with positive changes, feedback and overall success with improvements we knew we needed and could manage.

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Azeemuddin Mohammed

Client Services Manager at IQVIA
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Be proactive: Anticipate customer needs and provide timely and effective solutions. Reduce wait Time: Customer appreciates quick response to their queries. provide Value-add metrics: Provide customers with metrics that demonstrate the value of your product or service.

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3 Share your insights and experiences

One of the best ways to establish yourself as a credible customer service expert is to share your insights and experiences with others. You can do this by creating and publishing content, such as articles, videos, podcasts, or webinars, that showcase your expertise and value. You can also participate in online forums, groups, and communities, where you can answer questions, offer advice, and exchange ideas with other customer service professionals and enthusiasts.

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Solomon Ibrahim

Learning Enablement Lead @ RBC | Commercial Documentation
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Always acknowledge a client question! It's ok to tell them you don't have the answer but commit to them that you will find out, no client will ever fault you for getting the correct information.

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4 Build relationships and trust

Customer service is not only about solving problems, it's also about building relationships and trust with your customers and peers. You need to communicate effectively, empathetically, and respectfully with everyone you interact with. You also need to demonstrate reliability, consistency, and honesty in your actions and promises. You can use various techniques, such as active listening, personalization, follow-up, and appreciation, to create positive and lasting impressions.

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5 Showcase your achievements and credentials

Another way to establish yourself as a credible customer service expert is to showcase your achievements and credentials. You can do this by creating and updating your portfolio, resume, and online profiles, where you can highlight your accomplishments, awards, testimonials, and endorsements. You can also display your certifications, badges, or memberships in relevant organizations or associations that validate your qualifications and competencies.

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6 Seek recognition and opportunities

Finally, you need to seek recognition and opportunities that can boost your credibility and visibility as a customer service expert. You can do this by applying for awards, contests, or grants that recognize excellence and innovation in customer service. You can also look for opportunities to speak, present, or teach at events, conferences, or workshops that cater to your audience and niche. These can help you showcase your authority and influence in your field.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ilenia Vidili

Customer Centricity Advisor & Trainer | Keynote Speaker | Author | LinkedIn Learning Instructor | HBR Advisory Council
(edited)
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Be on every CX expert of the year list, Top CX influencer list, world's top 30 Customer Experience professionals list, and so on - every year. (Sarcastic)

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Santhakumaran Atmalingam ACXS

An Award Winning Customer Experience and Patient Experience Specialist | Founder CX Expert Asia | Thinker 360 - Top 10 Global CX Influencer | Global Keynote Speaker | CX Awards Judge | Steer Co for CXWG2024
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Having 25 years of experience in apologizing to customers for mistakes that were not one's own, and finding fulfillment in it, can indeed pave the way to becoming an expert. This 25-year journey distinguishes a hands-on expert from a mere paper or textbook expert. The skill of managing emotions when facing upset customers without making it personal is a hallmark of true expertise in customer service.

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How do you establish yourself as a credible customer service expert?

1

2

3

4

5

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1 Know your product or service

2 Keep learning and improving

3 Share your insights and experiences

4 Build relationships and trust

5 Showcase your achievements and credentials

6 Seek recognition and opportunities

7 Here’s what else to consider

Customer Experience

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How do you establish yourself as a credible customer service expert?

1

2

3

4

5

6

7

1 Know your product or service

2 Keep learning and improving

3 Share your insights and experiences

4 Build relationships and trust

5 Showcase your achievements and credentials

6 Seek recognition and opportunities

7 Here’s what else to consider

Customer Experience

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