How do you solve problems that require structural changes?

1 Identify the root cause

The first step is to identify the root cause of the problem, not just the symptoms or the effects. You can use tools such as the 5 Whys, the Fishbone Diagram, or the Pareto Chart to dig deeper into the problem and find out what is causing it. By understanding the root cause, you can avoid wasting time and resources on superficial solutions that do not address the real issue.

2 Define the desired outcome

The next step is to define the desired outcome of solving the problem. What are the goals and objectives that you want to achieve? How will you measure success and progress? How will you align the outcome with the vision and mission of the organization? By defining the desired outcome, you can clarify the scope and direction of the problem-solving process and communicate it to others.

3 Analyze the current structure

The third step is to analyze the current structure that is related to the problem. This may include the processes, systems, roles, responsibilities, resources, or culture that are involved in the problem. You can use tools such as the SWOT Analysis, the Value Stream Mapping, or the Stakeholder Analysis to examine the strengths, weaknesses, opportunities, and threats of the current structure and identify the gaps and barriers that need to be overcome.

4 Generate and evaluate alternatives

The fourth step is to generate and evaluate alternatives for solving the problem. You can use tools such as the Brainstorming, the SCAMPER Technique, or the Six Thinking Hats to generate as many ideas as possible and explore different perspectives and scenarios. Then, you can use tools such as the Decision Matrix, the Cost-Benefit Analysis, or the Force Field Analysis to evaluate the feasibility, impact, and risks of each alternative and select the best one.