Learn how to troubleshoot and fix common video issues with multiple displays at events, such as glitches, lags, or blackouts, with these tips.

Common problems Connector Adapters- whether its display port/ Hdmi/RJ45, use cables with actual connectors rather than adaptors. If adapters really need to be used, use pro AV adaptors rather the cheap ones bought online. While many cables can exceed the distance stated by the standard, this may not be the case as the cables age. Design cables based on the maximum distance wherever possible. Signal boosters and powered Adapters - one of the most common (and silliest) mistake is forgetting to turn them on. When running across public space, always use cable containment or other means to prevent cable from being bitten by rodents or crushed Use shielded (FTP/ STP) cables rather than UTP to avoid Electromagnetic /RF interference.

How do you troubleshoot video issues with multiple displays at events?

Video issues can ruin the visual impact of your event, especially if you are using multiple displays to create an immersive experience. Whether it is a glitch, a lag, or a blackout, you need to be prepared to troubleshoot and fix the problem as quickly and smoothly as possible. In this article, we will share some tips on how to troubleshoot video issues with multiple displays at events, based on the common causes and solutions.

1 Check the cables and connections

The first thing you should do when you encounter a video issue is to check the cables and connections between your video sources, switchers, splitters, and displays. Make sure they are securely plugged in, not damaged, and compatible with the devices and formats you are using. If you are using long or complex cable runs, you may need to use signal boosters or converters to avoid signal loss or degradation. You can also try swapping or testing the cables with other devices to isolate the faulty ones.

Add your perspective

Jeffrey Lam, ACP, PSP

Technology Enthusiast ✪ IoT & Security Professional
Report contribution
Common problems Connector Adapters- whether its display port/ Hdmi/RJ45, use cables with actual connectors rather than adaptors. If adapters really need to be used, use pro AV adaptors rather the cheap ones bought online. While many cables can exceed the distance stated by the standard, this may not be the case as the cables age. Design cables based on the maximum distance wherever possible. Signal boosters and powered Adapters - one of the most common (and silliest) mistake is forgetting to turn them on. When running across public space, always use cable containment or other means to prevent cable from being bitten by rodents or crushed Use shielded (FTP/ STP) cables rather than UTP to avoid Electromagnetic /RF interference.

Like
Cashnuja Selvakumar

BSc (Hons) PROJECT MANAGEMENT | Logistics Coordinator - 🇺🇳 | Co- Founder - Ticket Vault
Report contribution
To troubleshoot video issues with multiple displays at events, start by meticulously checking the cables and connections. Inspect each cable for damage, verify secure connections, and swap out potentially faulty cables. Ensure adapters, if used, are compatible, and confirm that displays are set to the correct input source. Additionally, assess power connections for stability and reboot devices after making necessary adjustments. This focused approach to cable and connection scrutiny often resolves common video-related issues, ensuring a seamless visual experience during events.

Like

2 Adjust the settings and resolutions

Another possible cause of video issues is the mismatch or inconsistency of settings and resolutions between your video sources, switchers, and displays. For example, if your video source is outputting a higher resolution than your display can handle, you may experience scaling or cropping issues. Or, if your switcher is not configured to match the input and output formats of your devices, you may encounter compatibility or conversion issues. To avoid these problems, you should adjust the settings and resolutions of your devices to match each other and the desired output quality.

Add your perspective

Cashnuja Selvakumar

BSc (Hons) PROJECT MANAGEMENT | Logistics Coordinator - 🇺🇳 | Co- Founder - Ticket Vault
Report contribution
To address video issues with multiple displays at events, it's crucial to adjust settings and resolutions appropriately. Confirm that display settings on each device align with the recommended resolution and refresh rate for optimal performance. Ensure consistency in configurations across all connected devices, adjusting settings to extend or duplicate displays as required. If problems persist, experiment with different resolutions and settings to find the most stable and compatible configuration. This fine-tuning of settings plays a significant role in resolving display discrepancies and contributes to a seamless and visually satisfying event presentation.

Like

3 Update the firmware and software

Sometimes, video issues are caused by outdated or buggy firmware or software on your devices. This can affect the performance, compatibility, and functionality of your video sources, switchers, and displays. To prevent or resolve these issues, you should update the firmware and software of your devices regularly, or at least before your event. You can check the manufacturer's website or contact their support team for the latest updates and instructions. You should also backup your data and settings before updating, in case something goes wrong.

Add your perspective

Cashnuja Selvakumar

BSc (Hons) PROJECT MANAGEMENT | Logistics Coordinator - 🇺🇳 | Co- Founder - Ticket Vault
Report contribution
To troubleshoot video issues with multiple displays at events, a critical step is updating the firmware and software. Ensure that the firmware on the displays and the software on the video source devices are up-to-date with the latest versions. Manufacturers often release updates to address compatibility issues, improve performance, and resolve bugs. By keeping both firmware and software current, you enhance the overall stability of the video system, potentially resolving glitches and ensuring a smoother visual experience during events. Regular updates also contribute to the system's security and efficiency.

Like

4 Monitor the power and temperature

Another factor that can affect your video quality is the power and temperature of your devices. If your devices are not receiving enough or stable power, they may malfunction or shut down unexpectedly. If your devices are overheating, they may degrade or damage their components. To avoid these issues, you should monitor the power and temperature of your devices during your event, and use surge protectors, uninterruptible power supplies, fans, or cooling systems to protect them. You should also avoid placing your devices near heat sources or direct sunlight.

Add your perspective

5 Test and backup your equipment

The best way to prevent video issues is to test and backup your equipment before your event. You should test your equipment in the same or similar environment and conditions as your event, and make sure everything is working properly and as expected. You should also backup your equipment, data, and settings, in case you need to replace or restore them during your event. You can use spare or alternative devices, cables, or media as backups, or have a contingency plan in case of a major failure.

Add your perspective

6 Seek professional help

If none of the above tips work, or if you are not confident or experienced in troubleshooting video issues, you may need to seek professional help. You can hire a qualified and reliable audiovisual technician or company to handle your video setup, operation, and maintenance during your event. They can provide you with the expertise, equipment, and support you need to ensure a smooth and successful video presentation. You can also consult them for advice, training, or recommendations on how to improve your video quality and performance.

Add your perspective

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

Add your perspective

How do you troubleshoot video issues with multiple displays at events?

1

2

3

4

5

6

7

1 Check the cables and connections

2 Adjust the settings and resolutions

3 Update the firmware and software

4 Monitor the power and temperature

5 Test and backup your equipment

6 Seek professional help

7 Here’s what else to consider

Event Production

Rate this article

Thanks for your feedback

More articles on Event Production

More relevant reading

How do you troubleshoot video issues with multiple displays at events?

1

2

3

4

5

6

7

1 Check the cables and connections

2 Adjust the settings and resolutions

3 Update the firmware and software

4 Monitor the power and temperature

5 Test and backup your equipment

6 Seek professional help

7 Here’s what else to consider

Event Production

Rate this article

Thanks for your feedback

Explore Other Skills