How do you use problem-solving skills on different tasks?

1 Define the problem

The first step in problem-solving is to define the problem clearly and accurately. This will help you to understand the root cause, the scope, and the impact of the problem. To define the problem, you can use the 5W1H method: who, what, when, where, why, and how. Ask yourself these questions to gather relevant information and facts about the problem. For example, if you are facing a problem with a software application, you can ask: who is affected by the problem? What is the error message or the symptom? When did the problem start? Where does the problem occur? Why does the problem happen? How can the problem be reproduced or verified?

2 Generate alternatives

The next step in problem-solving is to generate alternatives or possible solutions to the problem. This will help you to explore different options and perspectives, and to avoid jumping to conclusions or relying on assumptions. To generate alternatives, you can use brainstorming, mind mapping, or other creative thinking tools. The key is to generate as many ideas as possible, without judging or filtering them at this stage. For example, if you are facing a problem with a deadline, you can generate alternatives such as: asking for an extension, delegating some tasks, prioritizing the most important tasks, or working overtime.

3 Evaluate and select

The third step in problem-solving is to evaluate and select the best solution to the problem. This will help you to weigh the pros and cons of each alternative, and to choose the one that meets your criteria and goals. To evaluate and select, you can use decision-making techniques such as: ranking, scoring, or voting. The key is to use objective and relevant criteria, such as: feasibility, cost, time, quality, or impact. For example, if you are facing a problem with a client complaint, you can evaluate and select the best solution based on: how well it addresses the client's needs and expectations, how easy it is to implement, how much it costs, or how it affects your reputation and relationship with the client.

4 Implement and monitor

The fourth step in problem-solving is to implement and monitor the solution to the problem. This will help you to execute the solution effectively, and to check its results and outcomes. To implement and monitor, you can use action planning and feedback tools. The key is to define clear and specific actions, responsibilities, and deadlines, and to communicate them to all the stakeholders involved. For example, if you are facing a problem with a missing document, you can implement and monitor the solution by: creating a backup copy of the document, emailing it to the recipient, confirming its receipt, and following up on its status.

5 Learn and improve

The final step in problem-solving is to learn and improve from the problem-solving process. This will help you to reflect on your strengths and weaknesses, and to identify areas for improvement and development. To learn and improve, you can use self-evaluation and feedback tools. The key is to ask yourself and others questions such as: what went well and why? what went wrong and why? what did you learn from the problem and the solution? what can you do better next time? For example, if you are facing a problem with a software update, you can learn and improve by: reviewing the instructions and guidelines, asking for feedback from your supervisor or colleagues, updating your skills and knowledge, or sharing your best practices and tips with others.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?