Balancing diplomacy and feasibility is essential when addressing challenging requests from non-technical stakeholders. Start by gently educating them on technical constraints, using clear and relatable analogies to bridge the knowledge gap. Propose viable alternatives that address the core need behind their request, showing you're focused on delivering value. Establish clear timelines by outlining realistic deadlines and the resources necessary for implementation. This approach not only demonstrates transparency but also builds trust, ensuring stakeholders feel heard while aligning their expectations with achievable outcomes.

When non-technical stakeholders demand impossible features, start by actively listening to their ideas and understanding their underlying goals. Clearly explain the technical challenges or limitations, using simple, relatable terms. Offer alternative solutions that achieve their desired outcomes within feasible constraints, emphasizing the benefits. Maintain transparency about timelines and resource requirements, and involve them in prioritization to align on what’s achievable. Regular updates and collaboration can help build trust and manage expectations effectively.

When non-technical stakeholders demand impossible features, I focus on empathy and clear communication. Instead of outright rejecting their requests, I first seek to understand the underlying needs behind the feature. For example, in one project, a stakeholder wanted a feature that seemed unfeasible within the given timeline. I sat with them, explained the technical limitations in simple terms, and suggested alternative solutions that could achieve their goals. By involving them in the process and showing we’re aligned on their objectives, I managed their expectations while maintaining a positive relationship. This helps create a balanced solution that fits both their vision and the technical constraints

Moreover, maintaining regular check-ins with stakeholders throughout the project can help manage expectations by ensuring continuous alignment on priorities and preventing last-minute surprises.

This happens all the time. I always make sure to explain the technical constraints in simple terms and focus on what’s achievable within the timeline and budget. It’s also important to manage their expectations by showing them a realistic roadmap. If they still want the impossible, I’ll prioritize features that deliver the most value and have a discussion about trade-offs. At the end of the day, it’s about keeping everyone aligned.