What are the best feedback mechanisms for engaging learners in training?

1 Feedback types

Different types of feedback serve different purposes and have different effects on learners. Formative feedback is given during the learning process to help adjust actions and strategies. It is usually frequent, specific, and constructive in order to support learning and development. Summative feedback is given at the end of the learning process to evaluate performance and outcomes. It is less frequent, more general, and more evaluative, designed to measure learning and achievement. Positive feedback focuses on strengths, successes, and achievements. It is typically motivational, encouraging, and rewarding in order to boost confidence and self-efficacy. Negative feedback focuses on weaknesses, errors, and failures. It is usually corrective, critical, and challenging in order to highlight gaps and areas for improvement.

2 Feedback principles

To make feedback effective and engaging, it is important to align it with the learning objectives and criteria, so learners understand what is expected of them. Feedback should also be provided in a timely manner, allowing learners to act on the information while it is still relevant. Additionally, feedback should be balanced between positive and negative, recognizing achievements while also addressing challenges. Feedback should also guide learners to the next steps, helping them plan their actions and goals for further learning. Finally, learners should be involved in the feedback process, allowing them to reflect on their own performance and give feedback to others.

3 Feedback methods

Different methods of delivering feedback can be used, depending on the context, content, and learners' preferences. Self-assessment is a great way for learners to evaluate their own performance and progress, as it helps them develop self-awareness and metacognition skills. Peer feedback is also beneficial, as it encourages collaboration and critical thinking skills. Instructors can provide feedback based on learning objectives and criteria, allowing learners to benefit from their expertise and guidance. Gamified feedback can increase engagement and motivation, as learners can earn points, badges, levels, or rewards for their performance.

5 Feedback examples

Illustrating how to apply the best feedback mechanisms for engaging learners in training, here are some examples of how to use different methods and tools in different scenarios. For instance, when conducting a workshop on presentation skills, you can use a rubric to provide formative feedback to learners on their delivery and content. Additionally, a feedback app can be used to collect feedback from learners on their own and their peers' presentations. On the other hand, when conducting a course on project management, you can use a quiz to collect summative feedback from learners on their understanding of the concepts and tools. Moreover, a checklist can be used to provide feedback on their project report based on scope, budget, timeline, and quality. Finally, when conducting a training game on customer service, you can use a game platform to deliver gamified feedback to learners based on points, badges, levels or rewards. You can also use a survey to collect feedback from learners on their satisfaction and enjoyment of the game.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?