What are the best strategies for meeting the needs of occupants in facilities management?

Satisfacer las necesidades de los ocupantes en la gestión de instalaciones, es fundamental implementar estrategias que fomenten un entorno cómodo y funcional. Por ej, en un edificio de oficinas, se podría adoptar un sistema de control climático personalizado que permita a los ocupantes ajustar la T° según sus preferencias individuales. Además, la instalación de espacios de trabajo colaborativos y áreas de descanso ergonómicas puede mejorar la experiencia, promoviendo la productividad y el bienestar. El feedback constante a través de encuestas y reuniones regulares con representantes de los ocupantes también facilita la identificación de necesidades cambiantes y la implementación de ajustes efectivos en la gestión de instalaciones.

Assess is the main way to know the need. But maybe we can do it in a simple way. Just do some survey to capture the main need. After that, in regular way, we can do a survey, maybe after 6 months or 1 years, to know the occupant feelings and capture their suggession for our improvement.

The most important thing to meet the occupants needs is to apply and achieve the minimum control measures for a comfort and safe places, then how to enhance it according to the operations and business needs . All can be gathered by making client survey with detailed client satisfaction feedback in order to get actual analysis for services provided, then act accorodngly .

When designing any facility you must first thing of your clientele or your target market needs.Get to understand what are there expectations and work towards that to ensure they are exceedingly met during & after execution of the project. Do, proper bench marking to understand the neighbourhood expectations and ensure the proper disposal of your waste doesn't affect the environment and the neighbourhood at large.

The best strategy to meet occupant facility needs is ,involves thorough communication, regular feedback mechanisms, adaptable space planning, and a focus on sustainable, comfortable, and technologically advanced environments.

Facility managers can create environments that support occupant health, happiness, and productivity by giving priority to cleanliness, sustainability, air quality, ergonomics, security, recreational spaces, and wellness programs

Priorize os ocupantes e sempre inicie pelo público que depende da acessibilidade das instalações. É fundamental que os usuários PNE tenham prioridade.

FM executives should known very well the needs of their internal clients in order to prioritize them in compliance of corporate goals and objectives, taking always into consideration the best allocation to the budget and resources of the company.

Just simple classification as in scope and out of scope needs will solve every issue at higher level. Once need is classified as in scope. Should be put in action and completed in reasonable time. If the need is labels as out of scope then it should be completely closed even for discussion .

In my experience, you have to prioritize the client requirement in order to achieve maximum targets as it expedite and rocket the client satistaction level with minimum efforts.

Maintaining Optimal Indoor Air Quality: The health and comfort of building occupants are significantly impacted by indoor air quality (IAQ). By performing routine HVAC system checks, changing the air filters, and using air purifiers to remove pollutants, facility managers can monitor and enhance IAQ

Earlier I commented on neeeds verses wants, it's important to engage the key representatives of occpuant groups to recognize the difference. Then it makes it easier to prioritizes both, in terms of financial budgets, and emotional desire for the asthetics and function of the space, floor, or entire facility. Working together toward a common goal is much easier when these steps are followed.

Implementing occupant solutions involves using tools like project and change management to design and deliver solutions. Involving occupants through communication, feedback, and training enhances implementation. Monitoring key indicators like occupancy rates and satisfaction scores helps evaluate performance. Implementing solutions enhances facilities management quality and value.

It is critical the the occupants needs are detailed very accurately into a comprehensive project brief for the design team and/or project manager to implement.

Communicating with Occupants and understanding the need of a customer is very important in facilities management business. This helps in setting right expectations and educating occupants on do’s and don’t to ensure their pleasant stay is not affected and they are aware of basic facilities available at their disposal at the time of any urgency.

Communication is vital, developing an open dialogue and listening to people is important. So is managing their expectations. Being open to ideas where employees can feel heard and respected improves morale, but what is equally important is explaining why something might not be achievable. Don’t ignore the request, validate it with feedback and if possible offer an alternative. When you involve people you get their buy-in.

There are a multitude of solutions that we can provide to address the concerns of our occupants but ultimately, we need the consensus and input from the end-users to determine if those solutions implemented are the best for them.

Communication is key, I have done so much to support my clients and yet with each problem that arises in the ground, it quickly becomes as escalation because the occupants often do not have direct access to the feedback given by facilities but management. Therefore, building a transparent communication channel with occupants prevents escalations, and allow for creative engagement as they would feel heard and cared for as opposed to when everything is trusted to their management. It also allows for you to hear from the affected, as and when changes are needed, therefore, allowing you to be able to keep up with their changing needs.

Communication is the key. Follow up on their issues to cascade the problem to the relevant department and resolve the issue.

Sensor-based measurements can provide real-time information as occupant changes vary. This information can be used to control HVAC, lighting and other systems to ensure adaptation to occupant changes, as well as ensure energy efficiency controls are maintained.

Being flexible and open minded is critical in facilities management, if you remain one dimensional when it comes to change and challenge, this will distract you from your goals and limit the success factor

As a result of new ways of living and working, as well as the availability of new sustainable technologies, regular townhall and survey will keep the communication channel open for changes in occupier's needs and wants.

Change is the only Constant, being in a FM industry we need to keep adapting to new & positive changes. If the organization is not flexible to adaptation to customer requirements (valid ones), it will give a pushback to the company's growth. Technology & living standards are going upscale everyday so if we want to survive in the market we need to be open for adapting new changes to satisfy our customers & be a leader of the market.

To effectively meet occupant needs, the fifth step involves adapting to their dynamic changes. Occupant needs evolve due to factors like market trends, technological innovations, and organizational shifts. As a facilities manager, proactive flexibility is crucial—anticipate and prepare for changes, adjust and optimize solutions, and actively seek and implement feedback. Embrace change as an opportunity for learning and improvement rather than a threat. Adapting to occupant changes ensures the continued relevance and competitiveness of facilities management in response to evolving demands and circumstances.

I have felt the most successful when I hear out and create solutions for the people in any given environment. It is easy for a facility manager to enforce what we feel is best, but meeting in the middle when designing or maintaining a space creates a culture of "OUR" facility! Although we are in the business of buildings...people are still at the heart of the work.

Listen to a senior leader. Think before acting, once in my youth a was told “ if you need an answer right now…. It’s a no!” This business manager tried to direct me thru his inaction. He was praised for this method of action/inaction. I was glad when I left that just. Because in facilities life >> moves. And inaction is worse than a non choice. We keep spaces fluid. The same is with staff and all who visit our spaces.

Respecting the values is utmost and avoid challenging by any facilities management approaches. Occupant is happy when met expectations. The empathy is key. Look at concerns positively, then the facilities manager would see the bigger picture to provide a solution and make occupant/s happy and also be inline with organizational requirements. Ensure that the occupant is always supported and considered as a part of the organization or team or family at all the time, then the values are very well respected. The demonstration of good communication practices: appreciating the occupant support towards facilities management and good feedback could enhance the occupant satisfaction on the facilities, thereby increasing productivity too.

Only when the values of both client and supplier are aligned, there is a high chance of long and mutually beneficial co-operation

Values are directly connected with every individuals emotions which they have been carrying in their heart since childhood & that represents their overall personality. If a FM company or team can support customers values during initial setup or later by making a small change in the procedure or infrastructure (feasible), you are already the winner.

Human centric facilities benefits are well worth the effort. By creating spaces that are good for people, we can create a more positive and productive world for everyone!

a.Confirm implementation method with ESG and Compliance stakeholders b. Ensure minimum disruption in Operations and Customer conveniences during the implementation c. Ensure that the implementation feedbacks are logged and acted upon

Educate your occupants. The more they know, the more they can articulate what they need. Oftentimes, what the occupants want does not align with what they really need or they ask for something that they do not know will have second/third order effects.

It would be important to periodically communicate fire and safty tips to occupants of a facility, while you anticipate possible threats and dangers there's the need to keep improving the safety equipments and processes. Occupants feel assured when they are constantly reminded that their safety is given top priority.

Convenience/accessibility is an important factor for tenants, weather it is reaching their desired destination in the facility or the FM team, being a facility manager if you are available for the tenants at ground zero then you have already won their trust & providing with a optimal solution within stipulated time will make them a life long customer.