What is the best way to ensure building maintenance is always to a high standard?

Building maintenance is a crucial aspect of property management, as it affects the safety, comfort, and value of your tenants and properties. However, keeping up with the various tasks and issues that arise can be challenging and time-consuming. How can you ensure that your building maintenance is always to a high standard, without compromising your budget or efficiency? In this article, we will share some tips and strategies that can help you achieve this goal.

1 Plan ahead

One of the best ways to ensure high-quality building maintenance is to plan ahead and prevent problems before they occur. This means conducting regular inspections, audits, and surveys of your properties, identifying potential risks and hazards, and prioritizing the most urgent and important repairs and upgrades. By having a proactive maintenance plan, you can avoid costly emergencies, reduce downtime, and extend the lifespan of your assets.

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Stewart Woodward

Broker/Realtor Metro West HOME Team at Real Broker MA llc
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Regular maintenance and a top notch property maintenance person is key to this process. Plan ahead preventive maintenance equals happy tenants.

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David McLeod

Property Manager with Devon Properties Ltd.
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No matter what level of the industry you find yourself reaching, always try to maintain a beginners mind. Always be asking yourself, “are my tenants getting full value for their money in this building, and would they be willing to pay more if I could improve upon what is.”

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Steven Carter-Medina, CPM®, REALTOR®

Community Manager | PMAWM Secretary, Board of Directors | BAS
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To maintain consistently high standards in building maintenance, prioritize regular inspections to catch issues early. Implement a proactive preventive maintenance program, covering essential systems like HVAC and plumbing. Document standardized procedures to ensure uniformity and efficiency in tasks. Invest in staff training and certifications to keep skills up-to-date. Utilize technology such as CMMS for organized task management. Emphasize safety protocols and compliance. Foster clear communication channels to promptly address concerns. Allocate a sufficient budget for timely repairs and consider outsourcing specialized tasks. Establish performance metrics for ongoing assessment and improvement of maintenance effectiveness.

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KIRK MCINTYRE

Building Super
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The number one most important thing for maintaining a top notch building is frequent inspections. You can't fix it if you don't know about it, so go look... often.

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2 Hire qualified contractors

Another key factor for ensuring high-standard building maintenance is to hire qualified and reliable contractors who can perform the work according to your specifications and standards. You should look for contractors who have the necessary licenses, certifications, and insurance, as well as a proven track record of delivering quality results. You should also communicate clearly with them about your expectations, deadlines, and budget, and monitor their progress and performance regularly.

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3 Use technology

Technology can also help you improve your building maintenance by streamlining your processes, enhancing your communication, and increasing your visibility. For example, you can use software or apps that allow you to schedule, track, and manage your maintenance tasks, assign them to your contractors or staff, and receive notifications and reports on their status. You can also use sensors, cameras, or smart devices that can alert you to any issues or malfunctions in your properties, and enable you to control or adjust them remotely.

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4 Train your staff

If you have staff who are responsible for some or all of your building maintenance, you should make sure that they are well-trained and equipped to handle their duties. You should provide them with regular training sessions, workshops, or courses that can update their skills and knowledge, as well as the tools and resources that they need to perform their tasks effectively and safely. You should also encourage them to report any problems or feedback that they encounter, and reward them for their good work.

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Pavlos Skoufis MSc

CTO & Revenue Manager ➡️ I lead hotel & real estate investments 📈 Property Management 🏡 Vacation Rentals 🏚️ Real Estate Development
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Regular audits by technical staff is typically our method of identifying problems early, but these can be costly. There are certain problem areas where we train them to focus their attention, but this depends on the building. In our vacation rentals property management company, the staff that can spot an issue quickly are the cleaners who visit the buildings on a daily/weekly/biweekly basis. They are trained to check for odors, leaks and basic checks on various systems such as heating, climate control, etc. We have trained them to spot problems before they become expensive to fix and they have been wonderful at this daily task. That said, every building has its own characteristics and a different checking procedure.

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5 Get feedback from tenants

Finally, one of the best ways to ensure that your building maintenance is always to a high standard is to get feedback from your tenants, who are the ones who use and live in your properties. You should ask them for their opinions and suggestions on how to improve your maintenance services, as well as any complaints or issues that they have. You should also respond to their feedback promptly and courteously, and show them that you value their input and satisfaction.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What is the best way to ensure building maintenance is always to a high standard?

1

2

3

4

5

6

1 Plan ahead

2 Hire qualified contractors

3 Use technology

4 Train your staff

5 Get feedback from tenants

6 Here’s what else to consider

Property Management

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What is the best way to ensure building maintenance is always to a high standard?

1

2

3

4

5

6

1 Plan ahead

2 Hire qualified contractors

3 Use technology

4 Train your staff

5 Get feedback from tenants

6 Here’s what else to consider

Property Management

Rate this article

Thanks for your feedback

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