What do you do if you want to maximize the benefits of virtual meetings in the hospitality industry?

In the hospitality industry, where personal touch and customer satisfaction are paramount, virtual meetings have become a necessary tool for collaboration and decision-making. To maximize their benefits, you need to ensure that these digital gatherings are as effective and engaging as their in-person counterparts. With the right approach, you can leverage virtual meetings to enhance communication, streamline operations, and provide exceptional service, all while overcoming the challenges of distance and time.

1 Efficient Prep

To make the most of your virtual meetings, begin with meticulous preparation. This means having a clear agenda distributed in advance, ensuring all participants are aware of the meeting's objectives and their roles. Choose a reliable virtual meeting platform that everyone is comfortable using, and conduct a technical check to prevent any hiccups. By setting expectations early and preparing all attendees, you'll pave the way for a focused and productive discussion.

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Onkar Naik

Hotel Operation | Revenue | Supply | Hub Head (Goa) at FabHotels
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Getting prepared for a meeting is important, having basic things ready is important. Like checking wifi connection and webcam . Check all link are sent to clients

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Evandro Cravo da Costa

Mais de 20 anos impulsionando resultados e formando equipes de alta performance na hotelaria. Gerente Geral no Matsubara Hotel Maceió | Top 3 Prêmio VIHP 2024.
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Sempre que proponho alguma reunião, procuro garantir que todos saibam usar corretamente a ferramenta, se o local de acesso tem uma boa estrutura de conexão e sempre passo os pontos que serão debatidos com antecedência e busco seguir a agenda á risca para cumprir o programado e evitar que assuntos que não agreguem acabem "roubando" o tempo ou a atenção.

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2 Engaging Content

Keep participants engaged by incorporating interactive elements into your virtual meetings. Use multimedia presentations, polls, and Q&A sessions to maintain interest and encourage active participation. Since hospitality thrives on personal connections, make an effort to create a welcoming virtual environment where everyone feels comfortable sharing ideas. Remember, the more interactive the meeting, the more likely it is to yield fruitful outcomes.

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Afonso Magalhães

DIRECTOR OF SALES | MAMA SHELTER
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Keep participants interested with interactive presentations, multimedia elements, and relevant activities. 🎥💬 This ensures that everyone stays connected and gets the most out of the virtual experience. 🚀

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3 Time Management

Time is of the essence in the fast-paced world of hospitality. To respect everyone's schedule, strictly adhere to the allotted time for your virtual meetings. This means starting punctually, keeping discussions on track, and wrapping up with actionable takeaways. Efficient time management not only shows respect for participants' time but also ensures that meetings remain focused and productive.

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4 Follow-Up Actions

After the meeting, promptly send out a summary of the discussion, highlighting key decisions and assigning clear action items. This follow-up communication is crucial in ensuring that everyone knows their next steps and that momentum is maintained. In the hospitality industry, where every detail counts, these follow-up actions can make all the difference in delivering top-notch service and operations.

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5 Tech Savviness

In hospitality management, staying abreast of the latest technology can give you a competitive edge. Encourage your team to become tech-savvy by providing training on new tools and features that can enhance virtual meetings. This could include learning about advanced collaboration software or exploring virtual reality options for site inspections. By embracing technology, you'll not only improve your virtual meetings but also innovate your service offerings.

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6 Personal Touch

Finally, don't let the digital nature of virtual meetings strip away the personal touch that's so crucial in hospitality. Take time to check in with participants on a personal level, just as you would in a face-to-face setting. This could be as simple as starting the meeting with a brief round of personal updates or incorporating team-building activities. By fostering a sense of community, you'll strengthen team bonds and enhance the overall meeting experience.

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Floris L.

Clique network events - Venue sourcing - 360° virtual tours
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For example, to personalize your virtual meetings, consider showcasing a souvenir from your client's favorite sports team at the start. Mention that a similar item has been sent to them with compliments from your hotel. This gesture adds a personal touch, showing care and attention to detail, which strengthens the relationship and enhances the overall meeting experience.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if you want to maximize the benefits of virtual meetings in the hospitality industry?

1

2

3

4

5

6

7

1 Efficient Prep

2 Engaging Content

3 Time Management

4 Follow-Up Actions

5 Tech Savviness

6 Personal Touch

7 Here’s what else to consider

Hospitality Management

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What do you do if you want to maximize the benefits of virtual meetings in the hospitality industry?

1

2

3

4

5

6

7

1 Efficient Prep

2 Engaging Content

3 Time Management

4 Follow-Up Actions

5 Tech Savviness

6 Personal Touch

7 Here’s what else to consider

Hospitality Management

Rate this article

Thanks for your feedback

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