What do you do if your employee onboarding technology is causing more harm than good?

Identify the Root Cause: Determine why the onboarding technology is causing harm. Common issues include technical glitches, user interface problems, or lack of functionality. Gather Feedback: Collect feedback from employees who have experienced issues with the onboarding technology. This can help you understand the extent of the problem and identify specific areas for improvement. Evaluate Alternatives: Consider alternative onboarding technologies or solutions that may better meet your needs. Look for technologies that are user-friendly, reliable, and offer the features you require.

Evaluate the impact of the current onboarding technology on both new hires and HR processes. Identify any areas where the technology is falling short or causing difficulties for users.

After getting a good understanding of the issue in the form of peer reviews, candidate reviews and time benchmarking. The next step is to drill down and figure out what cog in the system is making the UI so unfriendly. Here are some things that can help you out in the long term. 1/ Build relationships with your vendors, they can help you troubleshoot some of the integrations that you have built between your systems. 2/ Be sure to have a "data in data out" mindset. If there is inconsistent or bad data in, this can throw off any system 3/ Try to limit human error. There is alot of data entry. To help avoid mistakes, try introduce pre populated fields with correct spelling, auto populated address, etc.

Pinpoint specific issues or pain points with the onboarding technology. This could include usability problems, technical glitches, lack of support, or inadequate features.

Like mentioned before, having a close working relation with your vendors will set you up for success. More times than not, they have had the same issue with another client. So don't be afraid to ask for help or even process improvement. Depending on who owns the platform internally, you can reach out to that team as well for extra assistance. A lot of the time the solution to the problems of a glitchy system is bad data somewhere, so don't be afraid to call in the subject experts if your not familiar with the issue!

Brainstorm potential solutions to address the identified issues with the onboarding technology. Consider options such as upgrading the software, customizing features, integrating with other systems, or switching to a different platform altogether.

Personally, my favorite part! Once you have implemented a system, be sure to have a expectations UAT (User Acceptance Testing) sheet at the ready. This sheet will go through all the different outcomes and what should happen for your particular system. If when you are live and there is a issue that arises, you can quickly point to your sheet, communicate to everyone involved and correct it. It takes a lot of preparation but, It saves time and ultimately double work.

Once you've selected the most appropriate solutions, implement changes to improve the onboarding technology. Work with IT or software vendors to make necessary updates or adjustments to the system.

Monitor the effectiveness of the changes made to the onboarding technology. Gather feedback from users, track key metrics such as onboarding completion rates and employee satisfaction scores, and assess whether the improvements have addressed the initial issues.

Encourage ongoing feedback from both new hires and HR staff regarding their experiences with the onboarding technology. Create channels for employees to submit suggestions, report problems, and provide input on how the technology can be further optimized.

critical considerations include gathering feedback from employees and stakeholders, conducting usability testing, identifying specific pain points and inefficiencies, exploring alternative technology solutions, providing comprehensive training and support, aligning technology with onboarding goals and processes, ensuring data security and privacy compliance, fostering a positive user experience, monitoring performance metrics, and maintaining flexibility to adapt to changing needs. Collaboration between HR, IT, and relevant departments is crucial for successful onboarding technology implementation.

The role of technology is to empower and enrich the employee experience. When issues arise, it's crucial to identify the root cause and determine if adjustments can resolve them. If not, consider replacing the application with one that aligns with the company's needs, thereby enhancing the employee experience.