What do you do if your healthcare team experiences a failure?

I think accountability is an important way to start addressing the failure. We all make mistakes. Acknowledging our shortcomings is just as important as celebrating our successes. I've experienced my fair share of failure over my years in healthcare and one example of a failure that start ups often encounter is in the loss of clients they serve. Losing a client for an early stage start-up can place a tremendous amount of pressure on company operations and morale. It's important to step up and say we're in this together and we're going to fix what's broken. Furthermore, it's important that the core values (ex. resilience) are aligned with the operating model and can absorb the shock of failing and reinforce the need to carry on.

I have found outright failure rare, normally you have you've managed to achieve 60-80%of the job/target. Speedy analysis is essential gather the team, start with 5 Why's, then a CAPA , maybe a SWOT. Even involve an outside opinion if you have the time. As a leader accept responsibility for the failure, both to the heirachy and internally to yourself. when that happens you will find improvement , especially with your team. sometimes you have to go back to the beginning to anayle if the expectations or outcomes, were realistic (SMART) industry/competitor comparison ,if not ,then you have your answer. In short Make everyone in your team part of the solution !

It really depends on what was the "failure". If it was related to human life / value, RCA and accountability must be addressed. If it's related to project (or other work), do thorough and structured RCA and start addressing root causes. Failure at the process level must be addressed in any kind of deviation from expectation. If you are the leader, check if there are trust issues. Start addressing them. Empower team members to make decision so that they start taking accountability. Overall, you must learn from this experience and make sure "failure" does not create negative work culture for your team which will definitely work against addressing failure

Failure is a natural and inevitable part of life. However, the true value of failure lies not in the experience itself but in the lessons we learn from it. When we fail, it can be easy to feel discouraged and demotivated. However, it is essential to remember that failure is not the end of the road. Instead, it is an opportunity to reassess our goals and strategies, identify what went wrong, and make the necessary adjustments to succeed. Some of the most successful people in history have experienced failure multiple times before achieving their goals. The key difference between those who succeed and those who do not is their ability to learn from their failures and use them as stepping stones to success.

Além de ser mandatório que você tome atitudes a partir do erro para minimizar a chance de recorrência, faz parte da resposta às partes interessadas esta correção de rota. Isto demonstra que a empresa dá a devida importância ao erro cometido, e que é comprometida com a melhoria e qualidade do atendimento ao paciente.

Depois de reconhecido o erro, e identificadas as falhas que levaram a este evento, você precisa elaborar novos padrões de conduta para que não aconteça novamente. Pode ser que demande fazer treinamentos, aprimorar sistemas, rever protocolos e normas. Importante que no início você acompanhe os colaboradores de perto para garantir que as correções estão sendo praticadas.

Reevaluate organizational goals, priorities, and strategies in light of the failure. Ensure alignment between objectives, resources, and capabilities to set realistic expectations and improve performance.

From my experience, to recover from our failure we need to focus on the part of the solution and what is in our control. This Guides us right thoughts so we make the right decisions for healing, restoring, and renewing our team's mental well-being and values.

Neste momento você precisa exercer o seu papel de líder. Centralizar a pressão das partes interessadas ao assumir o erro, proteger a sua equipe e defender o propósito do time e de cada um dos seus colaboradores. Ser o porta-voz durante a crise contribui muito para dar a confiança necessária a todos, e para que cumpram as suas funções com tranquilidade.