What do you do if your team members have conflicting opinions in the workplace?

2 Listen actively and empathetically

The second step to resolving conflicting opinions is to listen to each other with an open mind and an empathetic attitude. Listening actively means paying attention to what the other person is saying, asking clarifying questions, summarizing their main points, and acknowledging their feelings. Listening empathetically means putting yourself in their shoes, trying to understand their perspective, and showing respect and compassion. By listening actively and empathetically, you can build rapport, reduce tension, and find common ground.

3 Express your opinion respectfully and assertively

The third step to resolving conflicting opinions is to express your own opinion in a respectful and assertive way. Respectful means using polite and constructive language, avoiding personal attacks, insults, or accusations, and acknowledging the other person's opinion. Assertive means stating your opinion clearly, confidently, and honestly, using facts and evidence to support your arguments, and standing up for your rights and needs. By expressing your opinion respectfully and assertively, you can communicate effectively, avoid misunderstandings, and show confidence and credibility.

4 Seek to understand and be understood

The fourth step to resolving conflicting opinions is to seek to understand and be understood. This means being willing to listen to the other person's point of view, even if you disagree with it, and being open to feedback, criticism, or suggestions. It also means being clear about your own point of view, explaining your reasoning and logic, and giving examples or scenarios. By seeking to understand and be understood, you can foster mutual respect, trust, and cooperation.

5 Explore options and solutions

The fifth step to resolving conflicting opinions is to explore options and solutions that can satisfy both parties. This means brainstorming ideas, evaluating pros and cons, compromising on some aspects, and negotiating on others. It also means being flexible, creative, and realistic about what is possible and what is not. By exploring options and solutions, you can find a win-win outcome that can benefit both you and the other person.

6 Implement and follow up

The sixth and final step to resolving conflicting opinions is to implement and follow up on the agreed solution. This means taking action, following through on your commitments, and monitoring the results. It also means giving and receiving feedback, acknowledging achievements, and celebrating successes. By implementing and following up, you can ensure that the solution is effective, sustainable, and satisfactory for both you and the other person.