To be an effective case manager, one needs to possess a combination of skills and qualifications that will enable them to fulfill their role and responsibilities. This includes having a relevant educational background such as a degree or certificate in social work, nursing, psychology, counseling, or a related field. Depending on the state or the organization's requirements, one may need to have a professional license or certification in case management. Furthermore, experience in working with the specific client population or service area is essential for this role. This includes knowledge of the policies, regulations, standards and best practices of case management and the service area. Communication, interpersonal and relationship-building skills are also important for building rapport and trust with clients and service providers as well as conveying information clearly and effectively. Critical thinking, problem-solving and decision-making skills are essential for assessing client needs and evaluating options and solutions. Additionally, organizational, time management and multitasking skills are needed to manage multiple cases, tasks, deadlines and priorities. Finally, having an ethical, compassionate and respectful attitude is necessary to uphold the principles of case management while treating clients and service providers with dignity and respect.