What does a case manager do?

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Case management is a collaborative process that involves assessing, planning, implementing, monitoring, and evaluating the options and services that meet the needs of a client or a population. Case managers are professionals who coordinate and facilitate this process, often working with multiple stakeholders and agencies. In this article, we will explore what a case manager does, what skills and qualifications they need, what types of case management exist, and what challenges and benefits they face.

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