What factors should you prioritize when negotiating contracts with booking system providers?

1 Functionality and compatibility

The first factor you should look at is the functionality and compatibility of the booking system. You want a system that can handle your specific services, products, and packages, as well as integrate with your website, CRM, and payment gateways. You also want a system that can offer features such as inventory management, dynamic pricing, customer reviews, and analytics. Make sure you test the system thoroughly and ask for a demo or a trial period before committing.

2 Security and compliance

The second factor you should prioritize is the security and compliance of the booking system. You want a system that can protect your data and your customers' data from cyberattacks, fraud, and breaches. You also want a system that can comply with the relevant laws and regulations in your region, such as GDPR, PCI DSS, and ADA. Ask the provider about their security protocols, certifications, and policies, and how they handle data backups, updates, and maintenance.

3 Support and service

The third factor you should evaluate is the support and service of the booking system provider. You want a provider that can offer you timely and effective assistance in case of any issues, questions, or requests. You also want a provider that can provide you with training, documentation, and best practices to help you optimize your booking system. Ask the provider about their support channels, hours, and response times, and how they measure customer satisfaction and feedback.

4 Pricing and terms

The fourth factor you should negotiate is the pricing and terms of the booking system contract. You want a contract that can fit your budget and your expectations, without any hidden fees or surprises. You also want a contract that can give you flexibility and control over your booking system, without any lock-ins or penalties. Ask the provider about their pricing models, discounts, and incentives, and how they handle contract renewals, cancellations, and changes.

5 Reviews and reputation

The fifth factor you should research is the reviews and reputation of the booking system provider. You want a provider that has a proven track record of delivering quality service and customer satisfaction. You also want a provider that has a positive reputation in the travel and tourism industry and among your peers and competitors. Check the provider's website, social media, and online reviews, and ask for references and testimonials from their existing or past clients.

6 Innovation and vision

The sixth factor you should consider is the innovation and vision of the booking system provider. You want a provider that can keep up with the latest trends and technologies in the travel and tourism sector, and offer you new and improved features and solutions. You also want a provider that can share your vision and goals, and help you grow and scale your business. Ask the provider about their roadmap, strategy, and values, and how they collaborate with their partners and clients.