What are the most common mistakes in hardware repair business models?

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Common mistakes in hardware repair business models: Charging too much or too little. It is important to find a pricing sweet spot that is fair to both you and your customers. Not investing in tools and equipment. You need to have the right tools and equipment to do the job properly. Not keeping up with technology. Technology is constantly changing, so you need to make sure that you are staying up-to-date on the latest trends. Not offering warranties and guarantees. Offering warranties and guarantees shows your customers that you are confident in your work. Not marketing your business. You need to let people know that you exist. Not tracking your performance. You need to track your performance in order to see what is working and what is not

A great practice is to price based on time + complexity. Complex repairs that can be done very quickly can be charged at a higher rate as other shops may not be equipped or have the experience to do the replacement. If a repair is very easy but takes a long time, charge for the hours and be up front with the customer that it is something they could potentially do themselves. People will value their time more than a higher charge. Lastly, offer paid training! If you're going to take an hour out of your work day to explain how an iPhone works or best practices for technologically challenged people, offering it as a paid service vs. quick help can bring in money that you otherwise would be losing.

This is fairly significant. When it comes to any organization specializing in repair, quality, or use of sophisitcated technology; it is an imperitive to have he correct tools to deliver service. Test diagnostic equipment is expensive, but the costs of not having it add up. A day of lost service costs in the neighborhood of 10-20 thousand dollars revenue lost in higher end modalities. It costs the Service organization anywhere from 2000 to a potential contract rennewal. The end customer (patient) loses valueble healthcare. In the end an ounce of Preventive Maintenance tool and calibration cost are significant initially, but pay for themselves easilly with billiable service and rennewed service contracts.

One major thing that service delivery organizations fail to do is recognize and adapt to regional based issues across their area of influence. The challenges of rural Alaska are not the same as New York City or Los Angeles in terms of service delivery. Forward thinking service organizations get feed back from their customers and personel to look for the consistant opportunities for improvement. That same feedback is also important for understanding what are the precedents for expectations of customers and end users. There are patterns and what is considered "normal" for the area. Understanding this, adapting to what can be addressed, and accepting what can't be changed are mindsets that can be lost from the high altitude views.