What are some cybersecurity protocols and procedures for technical support staff?
As a technical support staff, you are responsible for helping customers and users with their technical issues and queries. But you also have to protect yourself and your organization from cyberattacks and data breaches. Cybersecurity is not only a matter of technology, but also of policies, procedures, and practices. In this article, we will discuss some of the common cybersecurity protocols and procedures for technical support staff, and how they can help you improve your security posture and performance.