You encounter a demanding international guest. How do you meet their expectations beyond your region's norms?

An example I would like to tell you about is a true story! With all guests, you must greet them with that first impression smile! As, during their stay they will remember you. And all the things you go above and beyond to do. Listen, ask questions and act on the reservations which would be a priority such as 10 Acres Bistro ( Victoria BC Canada), making the beds, I also created a fruit plater and Bottles of Perrier Water for their return bac to the Hotel. I also wrote a card wishing them a wonderful time in British Columbia and a Happy 4th of July.

These are my observations: • Listen actively - hear what's said and unsaid • Research their culture - Google is your friend • Ask specific questions - dig deeper than surface requests • Observe body language - it speaks volumes • Learn about their travel history - expectations are often based on past experiences • Empathize - put yourself in their jet-lagged shoes I hope this helps you become a mind-reading hospitality ninja!

One thing I find helpful is connect with the guests past hotel and find some answers for how to continue the guests experience in the brand they are loyal to or Owners such as The Prince and Princess of Saudi Arabia when they stayed at Fairmont The Savoy after their renovations which were completed in 2010. I would like to add for the International travelers who come from the Emirates to do their London Season, know where Mecca is for their praying time. And they also keep to their time zone. Meald are not the ssme as ours.

To make the guest Experience the local flavor the area has, with what the standards he knows from other Brand Hotels on an International level. You must be unique, and able to ask questions. The first point information could be collected is at the reservation stage. The profile would then be viewed by all departments the guest would see during their stay. To wow the guest if one was to stay in a Luxury Hotel or Resort in Western Canada, invite the local First Nations Band over and show the area and natural culinary treats from the Sea and Land. Also from locsl vineyards, pick up snd drop off service. Any guest who comes into the Hotel is unique and individual but most of all, Loyalty!

As Technology is constantly changing with Socal media and Applications such as QR Codesto, it makes feedback easier than filling out sheets of questions like years ago. Results are instant to the Company and is sent to the individual Hotel for responding. This is when the Management Team see what needs to be improved, changed or implemented! Not all feedback is negative, Positive feedback can spark the imaginary thoughts of departments to create what works and bring the negative to the Positive!