When introducing new technology to a hesitant team, I start by explaining why it's beneficial, focusing on how it will simplify their work and improve outcomes. I provide hands-on training sessions to build confidence and ensure everyone feels capable with the new tools. To foster a supportive environment, I actively encourage feedback, addressing concerns and adapting the approach as needed to keep everyone engaged and comfortable with the transition.

To address my team’s resistance, I focus on open communication and demonstrate the specific ways new technology can make their work easier and more effective. By providing training and involving them in the implementation process, I aim to build their confidence and show that their input is valued. This approach helps create a smoother transition and encourages a more positive attitude toward change.

Understand the technology yourself first before telling the workforce they will have this new awesome tool that’s going to make their performance improve and maybe make their lives easier. By knowing the ins and outs of the technology, you’ll be able to lead the team through the implementation, training and improvement of the technology. Listen to their concerns and be ready for many, depending on the receptiveness of the employees. I’ve recently been on the skeptical side of new data collection tools and until I sat down and learned how it worked and what the outputs were, I just didn’t get it. Fortunately a smart person helped me through, and now I’m a believer.

To overcome your team’s resistance to new technology, start by clearly communicating the benefits, such as simplifying tasks and improving outcomes. Provide hands-on training and support to build confidence, and involve the team in the decision-making process to foster a sense of ownership. Address their concerns transparently, demonstrating empathy and reassurance, and show quick wins to illustrate the technology’s positive impact. Finally, lead by example by using and endorsing the technology yourself, which can encourage a more open and receptive attitude towards the change.

For me, the starting point is practicing empathy. I want to understand the concerns regarding this new technology. In addition to addressing these concerns, I want to demonstrate that members of my team have buy-in regarding the decision.