You're analyzing social media metrics. How do you bridge the gap with actual customer behavior?
In the world of marketing analytics, social media metrics can be like a siren's song—enchanting but potentially misleading. You're faced with likes, shares, and comments, which all seem to indicate customer engagement. Yet, there's a notable gap between these figures and actual customer behavior. How do you ensure that the data you're collecting is not just noise but a true reflection of customer sentiment and actions? The journey from metrics to meaning is not straightforward, but with the right approach, you can align your social media analysis with real-world customer behavior.
-
Karolina Kocalevski, MBAChief Marketing Officer @ eClerx | Chief Brand Ambassador, Marketing Strategy Development | Award Winning Marketer…
-
Apoorva SinghGrowth Marketing & Strategy | IIM Calcutta | American Express | Paytm | Aditya Birla Group | Mentor | Guest Speaker
-
Shreyas GhawaleSenior Executive @Kapiva || E-Commerce Marketing || Flipkart Ads || Amazon Ads