You’re dealing with a difficult client in the mobile device industry. How can you turn the situation around?

2 Offer solutions

Once you have identified the problem, you can offer solutions that address the client's pain points and goals. Depending on the situation, you might need to fix a bug, improve a feature, modify a design, or adjust a plan. Explain how your solutions will benefit the client and meet their requirements. Provide examples, screenshots, or demos to demonstrate your work. Avoid making promises you can't keep, but be realistic and honest about what you can do and how long it will take.

3 Communicate frequently

Communication is key to building trust and rapport with your client. Keep them updated on the progress and status of your project, and inform them of any changes or challenges that might affect the outcome. Use the communication channels and methods that they prefer, whether it's email, phone, or chat. Respond to their feedback and queries promptly and politely. Acknowledge their opinions and suggestions, and thank them for their input. If you encounter any disputes or disagreements, try to resolve them calmly and professionally.

4 Ask for feedback

Feedback is essential for improving your performance and ensuring your client's satisfaction. Ask for feedback throughout the project, not just at the end. Use surveys, ratings, or reviews to measure your client's satisfaction and identify areas of improvement. Ask specific and open-ended questions to get constructive and actionable feedback. For example, you can ask: "What did you like about the mobile device? What could be improved? How likely are you to recommend it to others?" Listen to their feedback and use it to improve your future work.

5 Deliver value

The ultimate goal of any project is to deliver value to your client. Value can be defined as the benefits and outcomes that your mobile device provides to your client and their users. To deliver value, you need to understand your client's business goals, target audience, and market trends. You also need to ensure that your mobile device meets the quality standards, functionality expectations, and design preferences of your client and their users. Showcase the value of your mobile device by highlighting its features, benefits, and advantages over the competitors.

6 Build relationships

The last tip to turn a difficult client into a satisfied one is to build long-term relationships with them. Relationships are based on trust, respect, and mutual understanding. To build relationships, you need to show your client that you care about their success and satisfaction. You can do this by following up with them after the project, providing ongoing support and maintenance, offering discounts or incentives, or sending thank-you notes or gifts. By building relationships, you can increase your client's loyalty, retention, and referrals.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?