Create a safe space where everyone feels comfortable expressing their feelings. Listen actively and empathetically to understand the root causes of the tension. Acknowledge the emotions involved without judgment, validating each person’s experience. Facilitate open, respectful dialogue where team members can voice their concerns and work toward a common understanding. Help the team focus on shared goals and the bigger picture, reminding them of the collective mission. As a leader, stay calm and composed, modeling emotional regulation. Offer support where needed, whether through mediation, team-building activities, or additional resources, and follow up to ensure resolution.

Everyone has a life outside of work, and their behavior isn’t about you—so don’t take it personally. You never know what someone might be going through behind closed doors, so always keep that in mind. With this in mind, refocus on the team’s goal. Help everyone see the bigger picture and understand that their contribution isn’t just helpful—it’s key. People need to feel like they matter, so let them know their role is essential, not optional. Finally, give each person a moment to feel seen and valued. Sometimes, all it takes is that acknowledgment to move past the tension and get everyone back on track. This not only resolves tension but also strengthens trust and collaboration.

Navigating team tensions requires empathy, clarity, and focus. Acknowledge emotions, create a safe space for open communication, and steer the team toward shared goals. Stay neutral, encourage active listening, and guide the discussion toward solutions. Support individuals as needed and model emotional intelligence to set the tone.

I suggested to a client this week that she asked each person what the colleagues had actually said to each other and what they wanted to happen as a result. Then look at whether what they'd said was likely to achieve that - put them in the other persons shoes. I find this helps people to really think about what they are saying and doing. It helps them act with intention.

Navigating team tensions requires empathy, clarity, and action. Start by actively listening to each member's perspective, showing genuine understanding. Address issues with transparency, avoiding favoritism or assumptions. Identify common goals to unify the team and reinforce shared objectives. Create a safe space for open dialogue, mediating disagreements constructively. Encourage mutual respect and emphasize collaboration over competition. If emotions run high, a neutral third-party mediator or one-on-one discussions can help. Lastly, follow up with clear action plans, ensuring accountability. Balance firmness with compassion, and you'll diffuse tension while strengthening trust.