Introducing a new approach towards technology without affecting other IT systems and processes demands a well thought out plan. First, step is to do a proper analysis to avoid integration problems causing system conflicts. Second, introduce the technology gradually to evaluate its performance and solve problems early on. Most importantly, budget for user training to use the tools effectively and avoid disruption. If this is done, there will be a smooth transition ensuring long term viability of the new technology and processes in place.

Evolution of tech is something that has hit the service industry on a consistent basis. Be it cloud or AI, there have been many nuanced disruptions. Be it the SWOT analysis or 80-20 rule driven analysis or anything similar, one needs to look at what the core impacts are from this disruption and how its going to align with the overall short term and long term adoption goals. This simple call out will ensure there's right engagement and participations from all areas and each impact can be measured and driven according to the domain impacts, kpis, metrics etc.

When it comes to IT and new technologies, the common mistake is to focus too much on systems and too little on people. However, it is precisely people who determine the success or failure of an IT initiative. Success is built even before starting, by creating a mechanism of dialogue and listening among all stakeholders involved. This process often reveals that the initial idea may not be the best solution and that more effective alternatives exist. In this context, I am starting to experiment with how Synthetic Users can make a difference: by simulating real user behavior, they help identify needs and critical issues, improve design, and facilitate the adoption of new technology.

To avoid disruptions, plan a step-by-step rollout of the new technology. Begin with a pilot phase, gather feedback, and provide your team with adequate training. Keep the old system running as a backup, and ensure you're prepared to address any issues immediately. Ongoing monitoring and clear communication will keep things on track.

Adopting new technology while keeping IT operations stable requires a balanced and strategic approach. We start with a thorough assessment of the new tech's compatibility with our existing systems, ensuring no integration challenges arise. A phased rollout follows, allowing us to test and monitor performance while addressing any issues early. Adequate training for our team is a priority, ensuring they are prepared to use the new tools effectively. This method ensures innovation without disrupting day-to-day operations.