During an upgrade of our payment gateway system, the operations team was concerned about the impact on daily transaction volumes. I worked with IT to implement a phased rollout, starting with low-volume regions first. This allowed us to monitor the system’s performance in real-world conditions before expanding to more critical markets. The gradual rollout gave the operations team confidence, as they could see the system functioning effectively without jeopardising business continuity. A phased approach reduces the perceived risk of large-scale changes, ensuring teams remain supportive while IT tests and validates the upgrade incrementally.

Para navegar por conflitos entre a equipe e TI durante atualizações do sistema, comece promovendo uma comunicação clara e aberta. Realize reuniões regulares para alinhar expectativas e discutir preocupações. Documente todas as etapas do processo de atualização e compartilhe-as com todos os envolvidos. Proporcione treinamento adequado para a equipe, reduzindo a ansiedade e a resistência às mudanças. Envolva a equipe no planejamento e na implementação, garantindo um processo colaborativo e tranquilo.

To manage team-IT conflicts during system upgrades effectively, prioritize open communication and collaboration between both groups. Start by organizing joint meetings where team members can share their concerns, objectives, and expectations. Clearly define project timelines and roles to minimize confusion and clarify responsibilities. Foster a culture of empathy so that each team understands the other's challenges. Utilize project management tools to track progress and maintain transparency regarding tasks and deadlines. Regular check-ins will help address any issues as they arise. By cultivating a collaborative atmosphere and aligning both teams around a common goal, you can successfully navigate conflicts and ensure a smooth upgrade.

Engage with both teams to understand their concerns and challenges. Is the IT team facing technical difficulties, or are the operational teams struggling with the changes?

Team-IT differences occur every time upgrades are required, therefore, to address this I orchestrate a rapid meeting with questions such as: I’ve recently implemented phased rollouts where all the accumulated data is stored in a shared online dashboard so people can monitor the results as they come. It keeps the pressure low, the feedback high, and checks everybody is on the same page before any problem arises.