Always keep a calm tone and attitude at work. Never Wear Tour Attitude on Your Sleeve . Continue to address the calls and take a break and make sure your team answers the calls as well.

At Bohlmann & Partners, staying positive during busy times is essential. To maintain energy and a positive attitude, I focus on staying organized and prioritizing tasks. I take short breaks to recharge, stay hydrated, and keep a positive mindset by reminding myself of our team's commitment to client success. I practice active listening on every call, which helps me stay present and engaged. By staying calm, setting realistic expectations, and maintaining a solution-oriented approach, I ensure that every client interaction reflects our dedication to quality service and professionalism.

One thing I have found very useful (as a export sales manager) is teaching the customer to give the right priorities: it is not necessary to call to ask for confirmation of the arrival of the email; it is superfluous to ask for estimates by phone if you need calculations or opinions from colleagues; it is not necessary to organize online meetings to "reread" the emails. Many of the things that the customer asks on the phone can be managed by email but above all calmly: phone calls (which are always welcome) can be used for urgent matters and for clarifications and to avoid misunderstandings (here they are fundamental!)