You're onboarding a new client who won't respond. How do you keep the process moving?
When onboarding a new client who won't respond, it's crucial to maintain momentum and avoid delays. Here are some practical strategies you can use:
What strategies have worked for you in similar situations? Share your thoughts.
You're onboarding a new client who won't respond. How do you keep the process moving?
When onboarding a new client who won't respond, it's crucial to maintain momentum and avoid delays. Here are some practical strategies you can use:
What strategies have worked for you in similar situations? Share your thoughts.
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I’d approach this challenge creatively. I’d probably share a quick valuable resource to show immediate benefits and create urgency with clear deadlines. If there’s still no response, politely offer an exit to prompt a decision or revisit later.
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If a new client isn't responding during onboarding, remain proactive and polite. Send a friendly follow-up email reiterating the next steps and offering assistance. Ask if they need help understanding the process or have any questions. Set a gentle deadline for their response to maintain momentum, and offer flexibility by suggesting alternative communication channels like phone or text. If there’s no response after multiple attempts, escalate the matter to a senior contact, while maintaining professionalism and patience throughout.
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Primero, envía recordatorios amables y regulares. Asegúrate de que tu cliente reciba comunicaciones claras y constantes. A veces, un simple seguimiento puede hacer la diferencia y reactivar el interés. Luego, ofrece múltiples canales de comunicación. Algunos clientes prefieren el correo electrónico, mientras que otros responden mejor a llamadas telefónicas o mensajes instantáneos. Ajusta tu enfoque según la preferencia del cliente para facilitar su respuesta. La paciencia y la persistencia son clave para mantener el proceso en movimiento. 🚀📞
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To handle an unresponsive new client, follow up with clear, concise emails focusing on one action item. Share a visual onboarding timeline with key milestones. Offer multiple communication channels and schedule regular check-ins. Include value-added content in reminders to maintain interest. Use CRM tools to track interactions. Set “soft deadlines” to encourage action and escalate gently if needed. Stay professional and positive, emphasizing your willingness to move forward. If unresponsive, consider reaching out to another stakeholder to maintain momentum.
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When a new client goes quiet, I focus on making it easy for them to respond. Instead of broad questions, I send specific, actionable prompts like, “Can we confirm X by Thursday?” I also use multiple touchpoints—email, phone, or even LinkedIn—to gently follow up. If I still don’t hear back, I outline the next steps to keep things moving, ensuring they know the ball’s in their court. Clarity and patience go a long way in re-engaging clients without overwhelming them.