You’re starting a new job in hospitality. How can you impress your employer?

1 Be punctual and prepared

One of the most important ways to show your employer that you're reliable and professional is to be punctual and prepared. Arrive at least 15 minutes before your shift starts, dress appropriately, and bring any necessary tools or documents. Check the schedule, the daily tasks, and the special events for the day. If you have any questions or concerns, ask your manager or a colleague for clarification. Being punctual and prepared will help you avoid stress and mistakes, and show your employer that you respect their time and expectations.

2 Learn the basics

Another way to impress your employer is to learn the basics of your job as quickly and thoroughly as possible. This includes the policies, procedures, and standards of your workplace, as well as the products, services, and prices that you offer. You should also familiarize yourself with the layout, equipment, and systems that you need to use. If you're unsure about something, don't hesitate to ask for help or feedback. Learning the basics will help you perform your tasks efficiently, confidently, and accurately, and show your employer that you're eager and capable.

3 Communicate effectively

Communication is key in hospitality, as you need to interact with customers, colleagues, and managers on a regular basis. To communicate effectively, you should be friendly, courteous, and attentive. Listen carefully to what others are saying, and respond appropriately. Use clear and polite language, and avoid slang or jargon. If you encounter a problem or a complaint, apologize sincerely, and offer a solution. If you need to escalate an issue, inform your manager promptly. Communicating effectively will help you build rapport, trust, and loyalty with your customers and coworkers, and show your employer that you're a team player and a problem solver.

4 Show initiative

One of the best ways to impress your employer is to show initiative. This means that you don't just wait for instructions or orders, but you proactively look for ways to improve your work or help others. For example, you could suggest a new idea, offer feedback, take on extra responsibilities, or volunteer for a project. You could also anticipate the needs of your customers or coworkers, and provide assistance or support before they ask. Showing initiative will help you stand out, grow your skills, and show your employer that you're motivated and resourceful.

6 Have a positive attitude

Last but not least, one of the simplest and most effective ways to impress your employer is to have a positive attitude. This means that you're enthusiastic, optimistic, and grateful for your job. You smile, laugh, and have fun with your customers and coworkers. You express appreciation, recognition, and praise. You avoid complaining, gossiping, or criticizing. You focus on the solutions, not the problems. Having a positive attitude will help you create a pleasant and productive work environment, inspire others, and show your employer that you're a joy to work with.