Here's how you can enhance property managers' performance by addressing burnout.

One must accept the true nature of prop management in its existing form. It is customer service/ landlord expectations; whilst managing these expectations. Thus in reality the daily chores thus tend to be trouble shooting so that expectations are met. The reason for burnout tends to be because of the persistence to be on the “back foot” with respect to LL/customer. Therefore burnout and customer satisfaction is inexorably aligned. In conclusion the most efficient means is to utilise technology at the early stages of lease up, whilst providing a framework(with a positive feedback loop) of understanding that will sit with the existing CRM systems to manage the tenancy lifecycle so as to improve efficiencies for all stakeholders in a tenancy.

Open communication is extremely important and often neglected. But transparency in those goals both for the manager but also the asset so the manager and team can also navigate toward the goal as a whole and not so much on individual achievements. IE, properties operational needs Ownerships short term and long term plan for asset. Financial obligated needs as written in contracts or loans. Allowing such information to not just provide information but to help provide another interpreter of those needs on a daily basis.

Be in a supportive frame of mind, and let the property manager know that you appreciate all the efforts that they take and you know that they are doing the best they can. Initiate a dialogue where you both can understand expectations, possibilities and improvements if required.

Recognize the Signs: Be mindful of common burnout indicators like exhaustion, cynicism, and decreased productivity. Openly discuss these signs with your team and encourage them to seek help if needed. Prioritize Workload Management: Unrealistic workloads are a recipe for burnout. Analyze team tasks, delegate effectively, and utilize technology to streamline processes. Promote Work-Life Balance: Encourage team members to take breaks, utilize vacation time, and disconnect after work hours. Consider flexible work arrangements to promote healthy boundaries.

Clear goals are essential for maintaining focus and motivation. We facilitate this through our use of an operational intelligence dashboard, which aligns the team by showing company expectations with color-coded cells. This eliminates the need to create, compile, or analyze reports, allowing property managers to focus on their core responsibilities. By reducing administrative burdens, Property Gauge helps prevent burnout, enabling managers to prioritize tasks effectively and achieve a healthier work-life balance.

90 days goals are key, forget annual plans, they promote laziness. High achievers need to achieve, annual plans are for the weak 😊

Creating goals for your designation early in job sets your standards. Customer is king and needs to be not only respected but all his expectations are to be met.

One thing I have achieved in controlling burnout in Property Management is by setting clear goals and achievable timelines. Knowing exactly what to be done when is an easiest way to go far away from burnout. So, it will be all the times of the week, month or year you are celebrating small small achievements which will ultimately led you to fulfillment of the Annual Plan. Celebrating small small wins reduces burnout easier.

One of the key benefits of having clear goals is the ability to prioritize tasks. When property managers know what they are working towards, they can better identify which tasks are most urgent and important. This prioritization helps in managing time more efficiently, ensuring that critical issues are addressed promptly while less urgent tasks are scheduled appropriately. For instance, if a property manager’s goal is to improve tenant satisfaction, they can focus their efforts on timely responses to tenant inquiries, regular property inspections, and proactive maintenance. This clear objective helps them allocate their time and resources effectively, ultimately leading to a more smoothly running property and happier tenants.

Rotate the job scope and time off high stressed assignments should be shorter than any other role. Furthermore, work system should be established to remedy the ad hoc occurence of urgent matters. Systems in place will be our officer’s support system in dealing with these sudden occurences.Design a system that enable your staff to perform with immediate action. Lastly, set up a ground rule that if any rude or conduct unbecoming is given by the user, we will have the right report and refuse giving service. This will be hard but ground rules are for both side where our team will also have to courteous when dealing with users.

I actually agree to this. Property management tasks are daily user needs, without planned breaks you will end up doing the works day in day out, this week and the coming ones, every month of the year. So knowing this i have set weekly and Monthly breaks for my technical team , my assistant and myself and in addition irrespective of the size of workload available Annual leave timetables adherence is inevitable to all of my team members. Even when my team members is obluged to work more hours, I always give them Time-in leu breaks to compensate time used and make the body read for new challenges.

Again, I agree with this statement. If you burn out before your workday, what good will you be for your residents and employees that rely on you and look up to you for guidance. Work life balance is very important, otherwise we would not be given our PTO. Take breaks. Take breathers. Rely on your team.

When working on reports, I especially make sure to take a 10 to 15 minute break after an hour to hour and half. It really helps to refresh and reset the mind for me

You don’t prepare for war during wartimes. Undertaking trainings is like preparing for burnout season when you are enjoying some quietness. My advice is train, retain and train again. What you have retained during training sessions might help minimize the burnout period if applied on time. It was during training I was taught about time management, this concept helped me so much in my career. You learn to categorize your tasks according to their importance. When you leave important matters and attend to non- important issues, the important tasks will soon turn to urgent and emergency situation, here burnout sets in.

In this industry there is always change and growth. If you do not learn to adapt, you will fall behind. Train as much as you can. Become a sponge. Learn. Retain. Pick your teammates brain. When you are well equipped and versed on new and old platforms, you become an asset.

I am so thankful for a company with endless resources and training, along with individuals available to assist with problem solving and tools to set you up for success

Ongoing training and professional development are powerful tools in combating burnout. By equipping property managers with the latest industry knowledge and skills, you empower them to work more efficiently and confidently. For example, training in new property management software can streamline tasks, reducing stress. Workshops on conflict resolution can provide fresh approaches to tenant issues, making the job more engaging. These opportunities not only enhance their competence but also reinvigorate their passion for the job by introducing new perspectives and techniques, making daily tasks less monotonous.

Yes, but this needs proper planning. Such that you must know what trainings should be taken for the betterment of the team member, Property management team and the entire organization. Make sure every property management team member has at least one training per year for the betterment on oneself and the entire organization. When someone is on training, s/he releases alot of toxic mindset and acquire new energy for new and added tasks.

Offering support to your team member can release burnout fast. Imagine of someone stack somewhere without knowing what exactly to do with the task ahead of him/her. As a supervisor if you call the person and offer support on how better someone can sort out complex task, s/he will release burnout spirit in him regarding the task in subject and will seek support to many more complex tasks in future.

Setup an accountability group and learn from each other! Collaboration helps everyone and gives you other perspectives for better communication, problem solving and decision making.

Offering support systems like mentorship programs or peer groups can greatly help property managers cope with the pressures of their role. Knowing they have colleagues to turn to for advice or to vent about challenges can significantly alleviate stress. For instance, a peer group meeting once a week can provide a safe space for sharing experiences and solutions. Additionally, providing access to mental health resources or stress management workshops demonstrates a commitment to their overall well-being. These initiatives not only help in managing stress but also foster a supportive and collaborative work environment.

There needs to be a defined support system and not just lip service from an EAP program that came free with your payroll company. This includes multiple levels of upward and lateral reporting, as well as coverage. Eliminate bottlenecks that only the property manager can access. These practices also prevent fraud by having multiple sets of eyes to check and balance.

Always celebrate team achievements! Publicaly and financially acknowledge and celebrate your team members accomplishments, regardless of their size. Recognizing their successes will boost morale and motivation, leading to enhanced performance in your role as a leader property manager industry. @MCMEstateServices

In the organization I am serving we are streamlining processes by creating SoPs accompanied by inspection forms to easily processes and experience in everything we do. Some tasks are too huge and complex when no proper processes set to be met. Take example of daily, weekly & annual inspections to be done by Electrician, if no proper processes to be followed one can see electrical inspections as a complex item and hence develop internal burnout to hate ones job.

I’ve found that one “streamlined” process may be the answer for some people’s success, and an energy or creativity zapper for others. It’s okay to have more than one way to achieve the same result. Which there in lies the answer….achieving the same consistent results.

This is also extremely helpful when assisting at other communities when there is a need. Keeping processes consistent and uniform make it much easier to be able to help and assist

In our industry we must! Prioritize self-care: Make self-care a priority find activities that promote your physical and mental well-being. Whether it is exercise, reading, or relaxation, taking care of yourself is essential for your overall performance. I started yoga back up and a monthly deep tissue massage. It is also very critical to establish boundaries. Setting boundaries is key to maintaining a healthy work-life relationship. Learn to say NO to additional tasks or work that falls outside of your designated hours in order to protect your sanity and prevent burnout.

These are team members with you Recognise the signs and offer support!!! And, diversify their workload And, these people are bearing more work as they have more experience .. so, celebrate their institutional knowledge and industry understanding and give them and intern and an assistant Nothing like mentorship!

Estes são membros da equipe com você Reconheça os sinais e ofereça apoio!! E diversificar sua carga de trabalho E essas pessoas estão tendo mais trabalho, pois têm mais experiência. Então, celebre seu conhecimento institucional e entendimento do setor e dê a eles um estagiário e um assistente. Nada se iguala a mentoria!

Burnout is a huge deal in property management that just isn’t discussed enough. Leadership teams say they see how difficult property management is and often joke they would never want the property manager’s job. As leaders we regularly fail to recognize burnout, and even when we do, we further fail to install the appropriate backstops and support systems to prevent it. We need to do better if we hope to keep good people in this industry and stem the 50%+ attrition rate in property management.

Overcoming the initial triggers of burnout and overcoming the prompts that create the initial stress is a powerful tool that both you and your team will learn to use over and over again. Giving them dominion over talent killers, so that when they experience stress and frustration over the next battle to burn out, now these triggers prompt the team to self check, take a walk or most importantly for them to reach out to supportive, understanding personalities and mentors as they create systems to self check and identify before they lose peace and ownership. Instead, identify you as a source of successful actions and continue to develop into the leaders you initially hired them to be.