Here's how you can ensure patient satisfaction in the future as a healthcare manager.

I am a strong proponent of using technology to provide care for patients but would caution not to miss out the humane aspects. Clearly technology can enhance patient safety but not patient satisfaction at all times without the personal interaction

1. Most important is communication. Communication in all its forms help. 2. Second is use of technology. The reporting system improves. At the same time it helps in communicating the reports to patients. Patients response and adherence to medicine improved manifold. 3. Move away from prescriptive to participatory behaviour.

To ensure patient satisfaction in health care, We should implement effective communication strategies, focusing on delivering high-quality care, collecting and acting on patient feedback, providing ongoing staff training, leveraging technology, and fostering a culture of respect and empathy within the healthcare team.

Service is what makes one hospital different with each other. We might have the same machines, same set of doctors etc. Making it personal to each and every patient is crucial. We want them to remember their journey being different and memorable. In every round (whether its the nurse, doctor, janitor) make sure to cultivate that sense of being at home. Empathy is key. If a patient opens up to you, then bingo, you nailed it. One of my inspiration in giving personalized care is in Will Guidara's book "Unreasonable Hospitality". We want to encourage our staffs to give small gestures, yet big impact to our patients.

Nothing can ever beat personalized care to ensure patients’ satisfaction. Personalized attention makes every patient we interact with feel special. They feel that we care about them as a fellow human being. Taking notes about their favorite dish, hobbies, grandchildren’s names goes a long way. It has particularly helped me get my patients to be more engaged and adhere to their medications and care plan in general. These patients are trusting us with their lives. They deserve to feel that they do matter to us and they are not just room 1 or room 5.

Ensuring that all care staff ask about the patient's goals and wishes, and then design care plans in partnership with patients and families. An organizational culture that nurtures caring is a key enabler to person centered care.

In my experience as a medical officer in rural India, I witnessed firsthand impact of personal touch on patient satisfaction. Health center nurses actively engage with patients, mobilizing pregnant women and infants for vaccinations and providing regular follow-up care. In larger cities, maintaining this personal connection is challenging but essential. At my current workplace, we follow up patients over phone, ensuring patients feel supported and cared. I believe future advancements in telemedicine will offer even more innovative ways to enhance patient satisfaction and well-being.

*Let’s prioritize these values in our daily interactions.* "At the core of our work, both now and in the future, is the universal need for love, care, and recognition. Patients want to feel valued and seen as individuals, not just as diagnoses. When we make our patients feel important and engaged, we enhance their satisfaction and encourage active participation in their treatment. Trust and kindness are crucial. Our patients won’t care how much we know until they know how much we care. Personalized care is about showing empathy and providing excellent customer service. As we look to the future of healthcare, these values remain constant. Our patients will appreciate our advancements only if they feel our genuine care and empathy."

My professional experience has consistently demonstrated that patients housed in units with private rooms report significantly higher levels of satisfaction compared to those in shared accommodations. This observation is reflected in patient feedback, where private room environments are praised for their tranquility, cleanliness, and privacy, leading to improved patient experience scores. In contrast, shared rooms often generate complaints about noise and disruptions, resulting in lower satisfaction scores and frequent requests for room changes. In my oversight of both newly opened units with private rooms and older units with shared accommodations, the difference in patient satisfaction was stark.

Based on Florence Nightingale environmental theory: She identified 5 environmental factors for better recovery: fresh air, pure water, efficient drainage, cleanliness or sanitation, and light or direct sunlight. These 5 factors are crucial for both physical and psychological status of the patient. Firstly: The physical part here is infection prevention which can be attained by providing the five factors plus right practices. At the end it will enhance the patient's outcomes and subsequently satisfaction. Secondly: The psychological part which depends on these factors plus healthcare team communication. If these environmental factors are guaranteed, the patient psychological wellbeing and thus the whole experience will be improved

In this particular time globally and locally, there is the need to fully utilize one's environment judiciously and resourcefully to generate the best outcome. Therefore in the healthcare environment, there is the need to enhance the internal and external environmental features to be conducive and friendly for all to be a refreshing recovering avenue for all.

Providing a calm and inviting atmosphere in the clinical space has been shown to improve patient experience by putting them in a more positive mood. Also ensure that staff use appropriate titles Mister, Miss etc with their names which makes patients feel respected and thus more conditioned to behave with more respect. A smile with a good morning or other greeting does more to produce better evaluation for clinic and provider performance than the objective quality of the provider interaction.

Un entorno cuidado y enfocado al paciente es uno de los primeros pasos para generar confianza y satisfacción. Instalaciones cuidadas y confortables transmiten preocupación por el paciente y su bienestar. Buscar facilidades y equipos modernos que faciliten la asistencia impacta positivamente en la experiencia de usuarios y pacientes siendo además un potencial reclamo que acompaña a una buena atención médica.

Continual investment in staff is critical. People proudly represent organizations that they feel supported by. Excellent customer service is a learned behavior! Training should be given to all levels of staff and integrated with other departments to prevent department silos.

Training team members how to do their jobs, communication and satisfaction is important. Separately, it is important to train our teams on self care and brain health! Both trainings are vital if you want extra ordinary care for patients/ residents. Healthcare settings are stressful and I find we overlook training our teams on how to handle stress and set healthy boundaries which ultimately leads to burnout the turnover. If we train staff how to care for themselves it helps them receive the corporate training better and provide better care.

Continuous development is the core process of continuous achievement and organizational sustainability. Firstly: The technical training includes general orientation, unit specific orientation, competency based training, on-job training, and specialty courses. This kind of training is necessary for achieving the evidence based practice which guarantees the best patient's outcomes and subsequently satisfaction. Secondly: The soft skills training for all the staff is very vital to teach them that the smile is not an act but it is a job description. Professional communication and unified language is a cornerstone in enhancing patients experience. This way could be achieved only by continuous training in the light of the high turnover of nurses.

In addition to the essential elements outlined for ensuring patient satisfaction, it is crucial to consider the importance of cultural competence and inclusivity in healthcare management. Understanding and respecting diverse cultural backgrounds, languages, and healthcare beliefs can significantly enhance patient trust and satisfaction.

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Data.. the invaluable asset to any business. Having said that organisations, especially in the healthcare industry should deploy good resources who could analyse and interpret data well. There’s nothing wrong in approaching a patient or a client requesting for a feedback and healthcare professionals should realise, more the feedback, better an opportunity to improvise. Today there are many ways of collecting feedback through tech support like survey forms and links etc. Healthcare organisations should capitalise on the available technologies which eases the process of taking feedback. Having done that, the analysis and interpretation should be so accurate that decisions for improvisation can be taken basis those.

Apart from feedback, it is also important to review patient recommendations to improve hospital service. Patients are the end users of hospital service and they are the best candidates to identify areas for improvement. They will be delighted to see their recommendations being implemented.

This is perhaps the single most factor in getting the maximum benefit and increasing your outreach. Feedbacks help you pin point the weaker points in the system and what needs to be addressed as they are the direct beneficiaries of the same. The patients and the caregivers need while attending the sessions or visits can help you streamline the entire process of visit by making it less cumbersome and more fruitful, thereby giving them a pleasant experience overall.

When feedback is collected, build in a system to reward and honor staff. Patients have a relationship with their caregivers, not the institution. While it’s great to collect data about food, staff responsiveness and other aspects of care, patient satisfaction is mainly impacted by the experience patients have with people. An effective approach is to ask patients if they would like to acknowledge a staff member who made their care experience better. When staff is mentioned in a survey, simple rewards like a thank you note or posting a list of “care champions” can be very effective. Patients are either satisfied or dissatisfied based on their interactions with staff. But, as leaders, do we remember to thank them for making a difference?

Gathering feedback key to continually improving the care and support we provide to patients and their families. Here is the kicker: we have to be prepared to intervene based on the data we gather. We can't simply gather feedback for the sake of doing it.

In a difficult medical environment, patients perceive whether they are being treated as customers despite or precisely because of their illness. This also applies in particular to the first point of contact, for example the reception of a clinic. Here, the friendliness and clear communication of the specialist staff facilitate the dialog and interaction between service provider and service recipient. The manner of communication is also perceived by customers, and this applies to communication on the telephone. Particularly important for the customer's perceived effectiveness of a service quality and comprehensibility of the communication of the medical staff.

🔹 Effective communication is the cornerstone of patient satisfaction. 🔹 In healthcare, clear, open, and compassionate communication isn't just a nice-to-have—it's a must-have. 🏥 By ensuring our healthcare providers are trained to convey medical information in an understandable way, we empower patients with knowledge and confidence in their care. 🗣️ It's equally vital to create safe spaces for patients to ask questions and express concerns without feeling rushed or dismissed. 🕊️ When we communicate well, we build trust, reduce anxiety, and pave the way for a more satisfying healthcare experience. Let's prioritize good communication and make every interaction count. 💙 #HealthcareExcellence #PatientSatisfaction

I always maintain a first name relationship with technologists by first name in an effort to reduce any type of heirarchical barrier to our team relationships.

One thing I find helpful is to remember that communication is a two way street. Active listening is another tool in my communication tool box. Understanding different communication styles, using analogies and reference point that are relatable, helps to bring point across. Assessing readiness to learn and listen is also very helpful.

To ensure patient satisfaction, as a health care provider, we need to have good communication and have interval customer survey to have feedback from patients how they are being assisted

Customer orientation is one of the greatest challenges in a market that differs greatly from other, highly competitive markets due to its history and special structure. However, economic and marketing aspects, in which the patient is seen as a customer and a clinic acts as a healthcare provider, are also becoming increasingly important in the healthcare market. The focus here can be on the three additional Ps of service-oriented service marketing: People, Process, Physical Evidence. Two important aspects in terms of effectiveness are, for example, the friendliness and communication of reception staff in the inpatient area.

First, put yourself in the patient's shoes. Truly imagine that the care you're providing is for you or your loved one. Treat them with the same kindness and respect you would want for your most cherished family members. This is a perspective I emphasize with new medical students during orientation. We all understand what a satisfying healthcare experience looks like when we envision it for those we care about.

Often times, it is being overly busy or attitude issues that lead to poor patient satisfaction. Addressing the surge periods through optimized manpower deployments, and also training and refresher training help to support staff to make strong efforts to improve patient care and satisfaction

Maintaining inclusive environment ensures that every patient feels seen, valued and empowered to actively participate in their care. An inclusive environment requires- 1. Articulating inclusiveness as a core value of the organization. 2. Equipping the staff and health care team with tools to become inclusive practitioners. 3. Providing patients with channels to express their concerns when care and service fall short, and using the data to inform interventions for continuous improvement.