Here's how you can infuse creativity into customer experiences for lasting impact.

In today's digital world, it is easy to use automation tools to send messages to any customers. But it is not easy to personalize it. When using the automated sales tools, remember to not automate the action of sending emails, but vet through the message and write 3 - 5 personalized sentences to match the customers' role or organization. This helps customers to feel connected, so that we can open the doors to more conversations with them.

🎨 Picture yourself as a storyteller, crafting memorable experiences that captivate and delight customers. 🌟 Start by understanding your audience, like a painter studying their subject to capture its essence. 🔍 Explore different mediums and channels, each stroke of creativity adding depth and richness to the narrative. 🎭 Personalize interactions, tailoring them to reflect the unique interests and preferences of each customer. 💬 Engage customers through immersive storytelling, inviting them to become active participants in the experience 🎉 Surprise and delight with unexpected twists and turns, leaving a lasting impression like a masterpiece that lingers in the mind 🌱 Foster a sense of connection and belonging, cultivating relationships

Always think how you would react to the conversation whether in person or phone or email. Most people are not sold on just price or name brand or even style . Most people will purchase from a comfort level of trust. The trust that you understand what they are asking for. In many cases they will even pay more for this level of trust and service. In our everyday lives most purchases business or personnel, we make are based on our comfort level with the staff and company we decide to do business with. Understand the clients needs and wishes and budget to a degree before offering you feedback. You will find that you will get more of the right clients and long term repeat client. The added bonus is they will refer you .

The real issue here is personalization, which is crucial when aiming to create innovative customer experiences. By understanding your customer's preferences, history, and anticipating their future needs, you can design experiences that feel tailored and personal. For instance, in retail, sending personalized recommendations based on past purchases can demonstrate to customers that you value them as individuals rather than just another sale. This approach fosters deeper connections and builds loyalty to your brand, setting you apart from competitors who may not take such a personalized approach.

Na minha experiência de vendas técnicas, percebi muito cedo que nossos clientes nunca quiseram alguém que soubesse convencê-los, mas, alguém que se importasse com a real necessidade, que nem sempre está em em uma venda a ser feita naquele momento, talvez indicando uma alternativa, que no momento fizesse mais sentido, do que apenas vender algo sem se preocupar em construir um realimento. Já deixei de vender uma vez para alguns clientes baseado nesse lema e hoje colho os frutos da construção de importância baseado não apenas no domínio técnico e rentável mas sobre tudo a compreensão da necessidade concreta apresentada, tendo como retorno a procura deles por produtos que tenho a oferecer pois eu agreguei valor humano à equação!

É super importante conseguir passar em palavras o que realmente podemos ajudar nossos clientes. Uma narrativa bem feita, pode ajudar a colaborar para a conquista de novos clientes.

The future of customer experiences begins with leveraging VR and other technologies to create immersive experiences. Storytelling can come alive and be crucial in shaping how we show up. Memorable experiences leave lasting impressions, promoting collaboration, creativity, and well-being. Technology enhances these efforts, with VR, AR, and digital platforms delivering immersive storytelling and personalized experiences. By investing in these technologies, organizations foster engagement, strengthen their brand, and drive innovation in the evolving customer experience landscape.

Na hotelaria, a personalização é chave para criar conexões duradouras 🤝. Entender preferências e históricos dos hóspedes nos permite oferecer serviços personalizados, como quartos com vistas preferidas 🌅 e pacotes de spa 💆♀️. Isso fortalece a lealdade à nossa marca ❤️ e transforma a experiência do cliente. O storytelling é essencial 📖. Narrativas alinhadas com os valores dos hóspedes tornam nossa marca mais relacionável e memorável. Pequenas surpresas, como notas de agradecimento 💌 e mimos 🎁, elevam a experiência, mostrando cuidado e atenção. Cada interação é uma oportunidade para impressionar e inspirar 🚀. Com personalização, storytelling e surpresas, construímos experiências memoráveis que encantam e fidelizam.

Establishing an emotional connection with your customer is key. A good way to do that is through stories. Stories build your customer’s confidence in you and generate excitement in the potential personal rewards and business-related benefits. Best practices for delivering your stories: 1) Sprinkle in stories throughout your communications to strengthen a key point. 2) Keep your story simple but provide enough details to make it compelling. 3) Inject humor into your stories - self-deprecating humor can work best. Keep it classy. 4) Experiment with varying story lengths (2 – 4 minutes). 5) Don’t just wing it. Practice. Know your story but don’t memorize… tell it in your own words.

Storytelling adds magic to customer experiences by creating emotional connections and memorable narratives. Incorporate storytelling into your brand's messaging, product descriptions, and customer interactions to captivate audiences and leave a lasting impression. Share compelling stories about your brand's journey, the people behind it, or how your products/services have positively impacted customers' lives.

The simplest surprise element we can give to customers is saying happy birthday on their special days. And for customers that are more people oriented, we can also ask them about their interests. These are simple gestures, but it makes them feel connected with us. Remember what Maya Angelou said, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

O bom acompanhamento de uma compra até a sua entrega demonstra organização e atenção ao cliente. Desenvolver ferramentas de monitoramento de entregas cada vez mais simples, faz diferença

Acredito que isso faz parte do reconhecimento, é extremamente importante demonstrar a importância de cada cliente. Todos nós gostamos de receber alguma surpresa legal.

I am sharing my personal experience of what customers expect and remember when buying a product. You can set up a game play and offer. The customer will be given a surprise gift for the product that he buys. A moment of video or still picture of this game play is rewarded as a happy customer. You can use the platform on digital interactive display or web page as an ad.

Customers crave more than just a transaction these days. They want to feel valued and remembered. One way to achieve this is by surprising them with personalized touches. If you have a customer's birthday on file, send a quick email with a special discount or a personalized greeting. These small surprises show your customers that you pay attention and care about their experience. And that kind of personal touch can go a long way in building customer loyalty and positive word-of-mouth marketing.

In my experience it is very important to set a tone for the experience you want your customers to walk away thinking about. The first part of setting the tone would be to make sure that every team member knows the company mission statement. This is key as it is the first bit of knowledge team members should know about the why and how of the company. Next it is important to have staff members that have a passion for service and a team approach in everything. No one person can run a company. My mantra is ,”team work makes the dream work.”

Engaging multiple senses to enhance the customer experience is truly insightful. It emphasizes the importance of a holistic approach to create an environment that resonates with customers on various levels. Whether it’s the soothing melody in a store, the inviting fragrance wafting through the air, or the vibrant visuals online, each element plays a pivotal role in crafting a memorable journey. This multisensory strategy not only enriches the ambiance but also strengthens the connection between the brand and its patrons.

Almost all stores have their own style - signage, logo, use their own special colors. Now more and more stores are using lighting as a differentiator from other stores, special soft light that does not "eat" the eyes. There are clothing stores that use their aromas in the room, which unconsciously bring the user back to that past time when he made a purchase, but it is important to note - the service should be excellent in any case, as remembering a bad experience in the store can be unpleasant to the customer, which will cause the opposite effect. I would use light and smell to differentiate myself from other stores if I had my own.

Vender é muito fácil, complicado é prestar um bom serviço pós venda!! Resolver os problemas que aparecem, e sempre tem, é quase mais importante que o próprio giro do produto que você representa e faz com que seu cliente seja fiel a VOCÊ e não à marca que você representa. A marcas passam e você?

Les sens sont les éléments avec lesquels nous pouvons percevoir, toucher ou sentir. En tout que client chaque sens à son rôle en fonction du domaine où nous sommes. Tout ce ceci accompagné de balance émotionnelle fait l'affaire

In my opinion, feedback is the crucial part that needs to be considered in some decision makeing. Every company strives to have satisfied customers, and therefore their feedback is very important. It is also very important to inspire customers to share their opinion as some of them do not find it that important. Increase the importance of feedback, or even offer some kind of reward in the form of offer codes or sample gifts for those who leave feedback. Another common problem is that customers who have a negative review tend to leave it, so it can bedemaging for some merchants if these reviews are public. It is therefore very important to also encourage satisfied customers to leave reviews. Be different, be yourself.

É muito chato mas temos que dizer o óbvio, por mais óbvio que seja! Um lema que carrego é: "Antes uma péssima verdade do que uma ótima mentira!" Diga sempre a verdade ao seu cliente e à empresa que você representa!

Quando peço feedback sobre um produto a um cliente, demonstro preocupação com sua satisfação, o que é muito positivo. Ao mesmo tempo recebo informações valiosas para melhorar o produto de forma efetiva. Quando posso, gosto de enviar amostras para colher feedback. Entendo que com essa ação passamos maior confiança em nosso produto.

Customer feedback is something that is vital no matter what service you are providing or if you are a business owner. I can tell you that I solicit customer feedback within my company and it helps to give me critical insight as to how satisfied my peers are. On a quarterly basis we consolidate and review the customer satisfaction survey responses and brainstorm process improvement methods that will yield more positive results!

Um retorno vindo do cliente acerca do atendimento prestado é a resposta que precisamos ter para tomar decisões. Empresas conceituadas no mercado já adotam tal prática, visando coletar experiências vividas pelo cliente para otimizar o processo de atendimento e satisfação do consumidor final.

Encouraging your team members to be innovative and take ownership of their work will help them come up with unique solutions that resonate with customers. By fostering a culture of creativity and collaboration, you can create memorable experiences that set your brand apart from the competition. Providing your teams with the resources and support they need to be creative will not only benefit your customers but also boost employee morale and productivity.

If you want to increase the performance of your organization's sales team, give them a place to express their opinions on some issues to improve their innovative thinking power. Give small guidelines to your team members and arrange two training sessions in a month.Provide support for critical thinking and problem solving.By doing this, the sales team's efficiency and working capacity and sales productivity will increase compared to before. If you suppress their creativity and impose something else, they will lose their fresh mood and the boundary will become smaller.

I belive that if you put the bird in the cage you will never see it's full beauty. It's the same in any field of work. If yoz restrict your employees, you will never realise their true potential. Freedom is the key to creativity and finding new ways to solve problems that lie ahead. The work itself is more relaxing and exciting when are not tied down, or constantly afraid of the faliur. In my opinion, employers should give employees more freedom and reward new ideas, but also not penalise them for ideas that do not work. Be different, be yourself.

El arte de empoderar correctamente requiere saber mantenerse por encima de una delgada línea, en la que: - Uno deja tomar decisiones a su equipo, pero al mismo tiempo orienta y brinda perspectiva. - Uno deja gestionar al vendedor su cartera de clientes, pero está al pendiente de que la atención sea óptima y se minimicen posibles puntos de reclamo. - En la que exista una cultura creativa y colaborativa, pero apego estricto a los valores y normas de la empresa. De ninguna forma los puntos mencionados deben ir contrasentido sino más bien son un camino de una sola vía.

Chaque membre d'une équipe de vente doit se sentir responsable de l'équipe et à sa place. Ainsi chacun définie son rôle et son importance dans la même équipe. Comme les maillons d'une chaîne l'équipe restera soudé et autonome dans les prise de décisions et les innovations

Incorporate elements of gamification into your customer experience strategy. This could involve reward programs, challenges, or competitions that make interacting with your brand more fun and engaging.

It is important for leaders to provide space and grace to grow creativity within their organizations. Celebrate both wins and failures! Create a culture of dedicating time to thought, while encouraging innovation.

When we create a product with a good understanding of the problem behind it, analyzing people's needs, solving a people's problem, we can imagine the product's journey from us to post-purchase. This way we can offer service and replacement parts for it, we can show the client that we are for long-term cooperation.

Continuous Innovation: Foster a culture of innovation within your organization by encouraging experimentation, risk-taking, and learning from failure. Embrace new technologies, trends, and ideas that have the potential to enhance the customer experience and differentiate your brand in the marketplace.

Neutralização de objeções (conhecer a concorrência: seus atrativos e desatrativos). Esse tópico transforma cada membro da equipe em um fechador de contratos porque o conhecimento faz com que o vendedor ouça o bastante para que fale o necessário para acionar na mente do cliente o "gatilho mental" de decisão de compra!