Here's how you can use your boss's feedback to propel your career in technical support.

In technical support, where problem-solving and customer satisfaction are critical, feedback helps refine skills and approaches. Actively listening to feedback, especially from your manager, and seeking clarification with specific examples shows commitment to improving performance. Avoid defensiveness and view critique as an opportunity for growth. This mindset not only enhances your skills but also positions you as a proactive team member focused on continuous improvement and excellence.

Indeed ! But there’s a lot of contradictions points besides, in most of the cases the boss didn’t know our job task and sometimes even him didn’t know what a technical support should do. This is quite disturbing when you want to give the best of yourself and there’s not a real consideration with a minimum of knowledge and support. This could be a situation where the technician can feel frustrated and limited.

It is always good to get feedback from boss. But should not be limited to just that. You can also proactively ask for feedback from other colleagues and leaders on how they perceive your work. As that could provide insight on what you can improve yourself on team work and collaboration with other teams as well and not just self development.

Accepting criticism shows you're open to learning and developing. It reflects a growth mindset, which is essential for long-term career success. Again, constructive feedback helps you identify areas where you can improve, whether it's technical skills, communication, or leadership. It highlights blind spots you might not see on your own

Try to see critique as an opportunity for growth. People around you sometimes see things you don't see. Because there is your blindspot. So see it as an opportunity to grow. Look at how you can improve! Even if it is 1% a day.

Using your boss's feedback is crucial for advancing your career in technical support. Start by setting specific, measurable goals based on their insights. For instance, if they mention improving your communication skills, aim to enhance them by participating in workshops or practicing with colleagues. Break down larger objectives into smaller, actionable steps, making it easier to track your progress. Regularly review these goals to assess your development and adapt your strategies as necessary. By aligning your personal growth with your boss's expectations, you not only show initiative but also increase your value to the team. This proactive approach can lead to new opportunities and career advancement in the technical support field.

Setting goals after accepting criticism is an excellent way to turn feedback into actionable improvements. Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound (SMART). This structure helps you stay focused and track progress effectively.

Para transformar o feedback em ações: 1. Defina Metas SMART: Específicas, Mensuráveis, Alcançáveis, Relevantes e com Prazo determinado. 2. Crie um Plano de Ação: Detalhe etapas e prazos para atingir cada meta. 3. Monitore o Progresso: Acompanhe regularmente o avanço das metas. 4. Comunique os Resultados: Informe seu chefe sobre suas conquistas e progresso. Isso demonstra seu compromisso com o desenvolvimento profissional e com o feedback recebido.

Making goals for ourselves is motivation. It is a path that we set for ourselves to get to us to either better position or salary. I like to set daily goals. When completing a goal or goals it motivates me to achieve more.

A good manager will only provide you with constructive goals as they want to see you succeed and grow personally and professionally. Love the SMART goals approach as without a plan you cannot achieve goals. There are vast resources available for learning whether it be your company's LinkedIn Learning, other internal or external learning sources, mentorship, or possible projects you can work on to gain more skills. These are all excellent ways to grow in your career.

You can't know everything. Be sure to know the people who know what you don't. I have no problem saying that I don't know the answer to a question, but I know who does.

As part of your documentation in measuring your SMART goal, you should be documenting what was useful (maybe in OneNote notebook or an email if you need to report back) as knowledge is power. If I can't recall every name, policy, procedure, technical element, software file type at the drop of a hat; it's helpful to bookmark the info or keep it retained somewhere easily accessible (best if offline in the event the KB goes down) - SMEs are great consultants to pick the brains of to hear how they suggest learning - Who has been in your role longer and what would they recommend - If tasked with a longer goal of skill adoption, what existing resources internally do you have? KBs QRFs? Does one need to be created and will you be the one to do so

Após definir suas metas, siga estes passos para alcançá-las: 1. Busque Recursos: Encontre cursos online, tutoriais e materiais de estudo relacionados às suas metas. 2. Solicite Recomendações: Pergunte ao seu chefe e colegas sobre recursos úteis e boas práticas. 3. Explore Orientação Interna: Considere buscar mentoria ou treinamento dentro da organização. Essas ações demonstram iniciativa e um compromisso com o aprimoramento, o que pode impulsionar sua carreira em suporte técnico.

If the feedback highlights a skill gap, look for training opportunities. This could be through online courses, workshops, or even asking for mentorship from a more experienced colleague.

Also seek resources that you are able to contribute to, in order to make a positive difference to your customer experience, use internal resources to create and maintain a collaborative knowledgebase for colleagues to increase the likelihood of first contact resolutions.

To make a leap towards success in communication and effectiveness with your boss, I believe the first thing we need to consider is the real origin of the comment made to us. Understanding from outside our role what they are trying to tell us and, fundamentally, why. With this analysis, we will have the opportunity to come up with good proposals or simply good improvement ideas!

Para implementar as mudanças sugeridas pelo seu chefe: 1. Ajuste Gradual: Faça uma mudança de cada vez e integre-a à sua rotina. 2. Monitore o Impacto: Observe como as mudanças afetam a qualidade do seu trabalho e a satisfação do cliente. 3. Peça Feedback Adicional: Solicite opiniões sobre as mudanças para ajustar conforme necessário. Seja paciente e focado em melhorias duradouras para alcançar um desenvolvimento contínuo e eficaz.

Change Management requires perspective - Who is your audience? - Who owns the knowledge? - How often will it need to be updated? - Do you have a SME to consult? - Can you set aside time to meet up with them in drafting up a more enriched understanding of the desired outcome, change, or new method adoption? - Pictures are worth a thousand words to your audience and to you so take screenshots If this is an isolated change for just you, all the above still applies with the perspective closed off to mainly you and who can teach you (less hands in the cookie jar means less people to consult). Document your success on the implementation with examples to keep track of your victories and it helps keep it top of mind

Not all changes are bad, though some might seem like they are at first. Step back, look at the bigger picture and adjust accordingly.

Technical support is always changing. With technology constantly evolving and changing also changes how you support your customers. Finding a training course or resources. Change can be hard or it can be good. Having a positive attitude in a situation of change is only going to make it better.

A autorreflexão regular é crucial para avaliar a aplicação do feedback. Aqui está como fazê-la de forma eficaz: 1. Reserve Tempo Semanalmente: Dedique um momento a cada semana para refletir sobre as mudanças implementadas. 2. Avalie a Eficácia: Revise tickets resolvidos e feedback dos clientes para medir melhorias no seu desempenho. 3. Reconheça Áreas de Melhoria: Identifique oportunidades para aprimorar ainda mais suas habilidades. 4. Mantenha uma Mentalidade de Crescimento: Use a autorreflexão para focar nos objetivos e continuar evoluindo na sua carreira em suporte técnico. Isso ajuda a garantir que você está progredindo e se adaptando de forma eficaz.

Keep track of your progress and regularly review your action plan. Adjust your approach as needed to ensure you’re moving in the right direction.

A auto reflexão é crucial no dia a dia incluindo no mercado de trabalho. É importante não aguardar o feedback mas ficar atento as oportunidades que a empresa proporciona diariamente para que se possa alcançar um diferencial. É importante também manter em mente que toda oportunidade é válida na hora da auto reflexão, seja ela negativa ou positiva.

A autorreflexão nos ajuda a identificar o que precisa ser ajustado e melhorado, garantindo que estejamos sempre em constante evolução na carreira.

Estabelecer os planos de melhoria é importante, executar essas melhorias é ainda mais importante e a comunicação clara e objetiva é essencial de forma que seu superior imediato e de forma indireta a organização estejam cientes da evolução.

O feedback do chefe habitualmente destaca pontos fracos ou áreas onde seu desempenho pode melhorar. Em suporte técnico, isso pode incluir habilidades de comunicação, gestão do tempo ou proficiência em ferramentas e sistemas afetos. Ao tratar estes pontos como oportunidades, pode-se desenvolver planos de ação para estas competências, tornando-se mais eficiente no trabalho, abrindo portas para promoções, mas é importante mostrar seu progresso, usar o feedback como uma ferramenta contínua com seu chefe ajuda, além a fortalecer sua relação com o líder. Ter feedback adicional, discutir metas e objetivos pessoais com os da empresa demonstra comprometimento com o desenvolvimento profissional e a empresa. Assim podemos criar um colaborador chave.

If you have been: - archiving your resources (bookmarks or onenote) - consulting with colleagues/SMEs (calendar invites) - taking an online course that is gamified - logging examples of successful implementation - taking screenshots of what you learned or logging incidents with actual numbers your manager can look up - logging feedback from a customer or system (congratulations/completed/progress/thank you page) ; you will have plenty to share with management or your lead about communicating progress (the data doesn't lie and helps CYA when assumptions start flying and they will)

Yes, communication is key. But being honest to yourself is even more important. Report to yourself first. Then to others. Hold yourself accountable, so others find you responsible.

Communicating progress on technical support improvements to your boss is essential for showcasing your growth and the impact of your efforts. First you need to Choose the Right Communication Channel: -Regular 1:1 Meetings: Ideal for in-depth discussions about progress on specific feedback. Prepare concrete examples. -Quick Updates (Email/Chat): Use for sharing small wins or highlighting positive client feedback related to your improvements. -Formal Reports: If your team or company uses performance reviews, include a section dedicated to how you've addressed past feedback and the positive results. By effectively communicating your progress, you demonstrate your commitment to growth, strengthen your boss's confidence in you.