How can chatbots improve ticketing system responsiveness?
If you work in quality assurance, you know how important it is to handle tickets efficiently and effectively. Tickets are the main way of communicating with customers, developers, and other stakeholders about issues, feedback, and solutions. But managing tickets can also be time-consuming, tedious, and prone to errors. That's where chatbots can help. Chatbots are automated conversational agents that can interact with users via text or voice. They can perform various tasks, such as answering questions, providing information, collecting data, and triggering actions. In this article, we'll explore how chatbots can improve ticketing system responsiveness in four ways: by reducing workload, by enhancing user experience, by streamlining workflows, and by improving quality.