How can you ensure that your clients are comfortable traveling abroad?

Knowing your destination is highly important. Because you wouldn't want to travel to a destination and break certain rules. In Dubai for instance, the use of alcohol publicly is an offense. Also a ban on Public Display of Affection. Now imagine breaking these rules unknowingly because the country you live doesn't see that as a big deal and then you thought no country should have issues with it. Imagine how wrong you'd be. Especially when law enforcement takes you into custody. Again, know your destination even down to knowing the basics of the language they speak there. These are information you can also provide your clients with.

Make sure that you tell them the dos and donts of the destination country. Let them also learn about the culture of the local people and brief them about the safety tips while preparing to travel. Provide them with further information about destination like weather, laws, safety and security issues.

Today’s traveler isn’t one to take things at face value. They will do their own research, and compare options before making a well-thought-out and calculated choice for the right travel partner. Now, more than ever, customers are willing to do business only with travel companies that they can trust. And that’s why providing personal and meaningful customer service has become critical for travel businesses today.

It is very important to brief your clients about the chosen destinations culture and what they should avoid doing. Particularly, every county has its own custom and cultures, hence it would be a disaster to make travel arrangements for your clients without educating them on how to maintain a peaceful lifestyle in the chosen destination. Provide detailed information about safety measures and emergency contacts should the need arise. Help them familiarize with suitable medical facilities, comfortable transportation options and if possible, connect them with a local guide who can also assist them with urgent needs. Keep steady contact with your clients from time to time to ensure that they are safe and sound.

Your client still needs you even after purchase of your services. You can't abandon them. In the travel industry we always say that a sale is only complete when a client has travelled and returned. Anything else is an incomplete sale. So as the professional, your expertise is highly needed as they embark on that trip. If you provide them with adequate support, they'd always love you and keep buying from you. Equip them with the basic knowledge of thier destination and what item(s) is the most important to go with on thier trip. Keep them safe at all times and be available to take questions whilst they are on that trip.

C'est la valeur ajoutée de l'agent de voyage que d'être un conseiller sur les aspects pratiques du voyage et préparer au mieux son client à un voyage sans friction. Certes le web regorge d'informations mais un bon agent de voyage est là pour filtrer et fournir les informations essentielles et adaptées au profil de son client.

Comprehensive Itinerary: Create well-planned itineraries that balance exploration, relaxation, and free time. Consider the preferences and energy levels of clients to avoid overwhelming schedules. Provide a mix of guided activities and independent exploration to cater to different comfort levels.

Ofrecer un soporte completo a los clientes que viajan al extranjero es esencial. Proporcionar recursos confiables como guías, sitios web y podcasts, junto con consejos sobre choque cultural y jet lag, demuestra una atención proactiva. Asesorar en la planificación del itinerario, reservas y gestiones como seguro y visa muestra un compromiso integral. Este enfoque va más allá de la transacción, brindando un respaldo emocional y construyendo una relación sólida con el cliente, asegurando así una experiencia de viaje positiva y duradera.

Asegurar la comodidad de los clientes al viajar al extranjero implica fomentar la exploración cultural. Alentar la participación en clases de idiomas, tours locales, eventos culturales y la interacción con la comunidad promueve no solo una experiencia enriquecedora, sino también el desarrollo de habilidades de adaptación y resiliencia interculturales. Este enfoque integral garantiza que los viajeros no solo disfruten de su viaje, sino que también crezcan personalmente.

The locals are the best bet if you need knowledge about a place. Let your clients know this and hook them up with a local and trusted tour guide. Learning never ends. The more one travels the higher knowledge. The world is like a classroom seen through the lens of travel. Traveling brings so much exposure.

Il est important que l'agent de voyage puisse proposer des activités sociales pour créer un lien avec la population. Ces activités parfois simples vont laisser des souvenirs impérissables car ils permettent de partager des émotions et des moments uniques.

Lorsque je gérai une agence de voyage, j'ai organisé à plusieurs reprises des tables rondes avec des clients. En choisissant des profils variés (nouveau client, client fidèle), cela m'a permis d'obtenir des informations très utiles pour détecter des points d'amélioration et aussi renforcer tous les points positifs qui avaient été évoqués.

Open Communication Channels: Establish reliable and accessible communication channels for clients to reach out with questions, concerns, or requests. Promptly respond to inquiries and provide reassurance when needed. Regularly check in with clients during the trip to ensure their comfort and address any issues that may arise.