How can you find a VoIP phone system that provides detailed call analytics?

Analise sites de reclamações, empresas de referência que os usam, se são operadoras ou empresas de softwares que intermediam. Aqui no Brasil, há muitos casos de empresas que vendem VoIP, mas não são operadoras, e sim empresas de softwares, e isso pode prejudicar a qualidade do atendimento e das ligações dos ramais. Preze pela qualidade da voz e do atendimento. Feita essa análise, parta para as especificações da plataforma: painel de gerenciamento, integração com plataformas etc. Eu recomendo a Iungo.cloud, que hoje tem em seu portfólio clientes como o Sírio Libanês e a Curaprox, duas empresas de renome que validam a qualidade e segurança. Eles são operadoras e estão desenvolvendo a integração com vídeo e WhatsApp. Tudo em um ramal!

A iungo tem a solução! Experimente nosso PABX Virtual e tenha acesso a análises detalhadas de chamadas. Identifique tendências, otimize recursos e melhore a experiência do cliente. Descubra como agora!!

Core Call Analytics Features Call Volume and Duration Tracking: Monitor overall call volume, inbound vs. outbound calls, average call length, and peak call periods. Call Queue Metrics: Measure wait times, abandoned calls, and call distribution, helping optimize your call center performance. Agent Performance: Track individual agent metrics like calls handled, first call resolution rate, and customer satisfaction scores to understand team strengths and weaknesses. Missed Call Reporting: Identify patterns in missed calls to address potential issues or staffing needs. Advanced Analytics Features Customizable Reports & Dashboards: Create tailored reports and visualizations for the metrics that matter most to your business.

To find a VoIP phone system offering comprehensive call analytics, prioritize platforms with robust reporting features tailored to your business needs. Look for systems that track call volume, duration, and outcomes, providing insights into customer interactions and agent performance. Seek customizable dashboards and real-time monitoring capabilities for immediate data access. Ensure compatibility with CRM software for seamless integration of call data. Evaluate user-friendly interfaces and scalable options to accommodate growth. Seek vendors with a track record of reliability and responsive customer support. Selecting a VoIP system with detailed call analytics empowers informed decision-making and enhances communication efficiency.

Types of Integrations CRM (like Salesforce, HubSpot, Zoho): Achieve click-to-call, automatic call logging directly in customer profiles, and screen pops for improved agent efficiency. Helpdesk Software (like Zendesk, Freshdesk): Auto-create support tickets from calls and give agents access to customer history for better service. Productivity Tools: Seamlessly send voicemail transcriptions to email (Gmail, Outlook), schedule calls based on your calendar, and get call notifications in team messaging apps (Slack, Teams). Marketing Automation (like MailChimp, Marketo): Trigger email/SMS campaigns based on call data and track inbound calls generated from marketing efforts.

Understanding VoIP Costs VoIP phone system costs fall into two main categories: Recurring Costs: Monthly Subscription Fees: Most VoIP providers charge a per-user, per-month fee. This can vary based on the features included in the plan. Taxes and Fees: Account for applicable taxes, regulatory fees, and surcharges. Optional Add-Ons: Things like toll-free numbers, additional minutes for international calling, or advanced call analytics packages might add to your monthly cost. One-Time/Upfront Costs: VoIP Hardware: IP phones, headsets, routers, and switches (may not be needed if you use existing equipment and softphones). Installation and Setup: Technician costs for initial setup and any required network upgrades.