How can you improve international last-mile delivery?

Choosing the appropriate delivery partner can be a game changer and could help your business with global expansion. When reviewing delivery partners in a foreign market, several factors should be taken into account: - Distribution Network - Technology for Last Mile Delivery - Owned vs Outsourced Resources - Last Mile Delivery Support - Escalation System In addition to these factors, it is crucial to take into account performance metrics relevant to your specific business and products. Also, assess their commitment to going extra mile in resolving customer escalations or issues. Understanding their core values in relation to end customers will provide clarity on which delivery partner is best suited to represent your business.

Improving international last-mile delivery is like ensuring a product you send overseas reaches its destination quickly and safely. It's crucial because the last part of delivery, where the package reaches the customer, can really affect their satisfaction. Here's how to do it better: 1. Choose the Right Partner: The partner should know the area well, be skilled, and be reliable. 2. Flexible Delivery Options: Offer options like fast, regular, or standard delivery. 3. Tracking and Insurance: Customers feel more secure knowing where their package is. 4. Checking Performance: This means looking at how well your delivery partner does their job.

it's not a secret to anyone that even Chinese brands are delivering products in the US in less than a week. How? well, they are basically creating local warehouses to be able to satisfy the customer needs with good price and fast delivery. This is one of the ways brands can choose, which is basically serving local customers with local warehouses. Keep in mind that you don't necessarily need to own a warehouse. You can use a 3PL and increase the efficiency of the process.

Em regiões que sua empresa não tem domínio logístico, nem da cultura, nem das nuances de complexidade de uma entrega, é fundamental encontrar um bom parceiro para realizar uma boa entrega. Esse parceiro precisa ter, idealmente, boas opções de modais de entrega, ter flexibilidade, oferecer opções sólidas de rastreamento das entregas e transparência nos momentos em que alguma entrega possa gerar problema. Outro ponto fundamental, é que esse parceiro de entregas possa entregar as métricas de acompanhamento da performance das entregas que sua empresa já está acostumada a acompanhar.

Extensive Consulting via sales representative Easy onboarding Omnichanneling - from standard to express service Customer service

Understanding these aspects involves two different elements: 1. Optimizing Packaging and 2. Labeling. Packaging international orders poses challenges as business aims for cost-effectives and eco-friendly solutions. By optimizing packaging, businesses can minimize wastage and save money, ultimately enhancing the overall customer experience. Optimizing should be a continuous process with an aim to further make the packaging process efficient. The second aspect involves labeling. Every country has its own set of standards and norms for handling and shipping packaging. You as a business owner should be aware of local regulations, ensuring that labeling complies with all requirements.

Navigating the intricacies of global standards and regulations for packaging and labeling in international shipping isn’t just challenging; it’s an entirely separate field of expertise. It requires a deep understanding of varied international laws and customs practices to ensure smooth, efficient deliveries and to avoid complications that can arise from non-compliance.

Um desafio à parte nas entregas internacionais são os regulamentos locais no local de destino da mercadoria. Algumas localidades não permitem determinados tipos de embalagem para determinados produtos e/ou condições de entrega, portanto, é importante conhecer os regulamentos para adequar seu processo de embalagem, etiquetagem, rotulagem e personalização da entrega. Um bom exemplo, é que aqui no Brasil existe uma legislação específica no estado de São Paulo (Lei Estadual 14.951/2013) para as entregas agendas e os e-commerces devem conhecer e seguir essa legislação antes de colocar suas vendas online. Não seguir as regras dessa legislação pode impactar negativamente seu e-commerce internacional que tenta vender no Brasil.

Agreed! Imagine being a delivery guy getting a task to deliver a parcel. You try to read the label with name, number and address and the whole labeling is just torn/spoiled. How easy would it be for you to deliver the parcel timely,lol? So yes, agreed. Work on your packaging guys!

Totally agree, analyzing your packaging and making choices to create the most effective, efficient, and cost-conscious packaging you can. This means choosing the right-sized box and picking the right materials and cushioning to balance durability and cost. Successful optimization can reduce the cost of materials and shipping. It can also cut down on breakage in route and save you time packing.

In my experience in the Brazilian market, most contacts received by the Customer Service are related to orders information, what clearly indicates the need of feeding customers properly about their orders status. Managing customers expectations is a key factor for an engaging experience, especially in the case of the international last-mile delivery, where more agents and steps are present in the delivery process, as well as the lead times are longer.

Imagine que um consumidor de outra nacionalidade compre de você assumindo um grande risco por não conhecer sua empresa, por pagar antecipadamente, por não conhecer seu produto e/ou serviço de entrega. Esse tipo de situação é mais comum do que você possa imaginar, portanto, fornecer o máximo de informações sobre a entrega pode ser uma premissa importantíssima para as vendas internacionais. Uma empresa de outro país, onde fiz compras algumas vezes, sempre me manda uma foto do produto sendo embalado e depois do produto já embalado e a embalagem etiquetada, pronta para ser entregue à empresa logistica. Essas fotos trazem segurança e credibilidade ao processo e é algo simples que outras empresas poderiam fazer em seus pedidos internacionais.

Absolutely, never forget that your customers are real risk-takers since they're ordering from another country. It's crucial to reassure them with frequent updates 🌍. Keeping them informed throughout the delivery process is vital. Provide tracking details, delivery status, estimated times, and essential contact information for a transparent experience. Addressing their feedback and resolving issues promptly is key to building trust and enhancing their international shopping journey. 📦🔄🤝

Your customers want transparency and dependability when they purchase products from your store. In other words, they want to know when they’ll receive their order and that it’ll show up when you say it does. You should send shipping notifications as soon as the order gets shipped out, including the estimated delivery date, tracking number and any other relevant details. Here are the stages to send notifications: Manifested, Printed, Picked-up, In transit, Out for delivery, Delivered.

Most of the customers are constantly connected to their phones, too. Sending a simple SMS text is one of the easiest and quickest ways to update them about their order. Using a one-way SMS text service, you can instantly update customers on their delivery’s progress or changes to their order status.

You can improve your last-mile international delivery by using technology and data. 1. Implementing GPS and mobile technology allows both the store and the customer to track the package in real time. 2. Using data analytics, the delivery routes can be optimized. This means a program can analyze traffic patterns, weather conditions, and other factors to find the fastest delivery route. 3. By examining past data, you can predict future trends. 4. You can collect data on customer preferences like delivery times or locations. 5. AI can be used for automating customer service. 6. Blockchain can be used to securely and transparently track the product production, shipment, and delivery.

Improving last-mile deliveries using technology involves several strategies: Route Optimization Software: Utilize advanced algorithms to determine the most efficient delivery routes, taking into account traffic conditions, delivery windows, and the locations of multiple deliveries. This reduces travel time and fuel costs. Data Analytics: Analyze data on customer preferences, delivery times, and feedback to continually improve the delivery process. This can help in customizing delivery options and improving customer experience. By integrating these technologies, companies can significantly improve the efficiency, reliability, and overall customer experience of last-mile delivery services.

Visibility and Route Optimization: Create visibility for all stakeholders by using tools like Google Analytics or specialized logistics software. This helps everyone track orders and understand their status. Optimize delivery routes to make them more efficient. Consider both deliveries and return pickups. Efficient routes save time, fuel, and resources

Ensure a seamless international last-mile delivery by prioritizing customer experience. A thorough analysis of carrier invoices enables a precise understanding of actual transit times, considering both early and late deliveries. By comparing performance across integrated carriers, you can encourage service providers to meet their commitments, fostering healthy competition for your business. Implementing a flexible switch mechanism in your operations allows you to swiftly turn off any service provider falling short of business commitments, thereby preventing negative customer experiences.

You can integrate email marketing tools like Klaviyo to ask your customers a feedback on the overall journey of purchasing from you. The whole process can be automated. And can help you increase LTV.

Fair points. Please bear in mind a business case perspective if such decisions. Be clear eyed in terms of goals and not to fall into the trap of technology overuse. Considerations on sustainable revenue impacts and total cost of ownership must be weighed. Experiment and innovation is a must. However guardrails must be established to avoid the “continuous experimentation” pitfalls that might not result in much real progress on any front and ends up being another “taking point” sucking in limited organizational entropy.

I would beg to differ. The current situation is like the old Wild West; A lot of rather rough and ill-conceived ideas and concepts with almost zero standardized globally. Efficient and effective last-mile delivery requires proper commercial products and uniform systems and standards similar to what global shipping achieved during the 1960’s with the adoption of standardized shipping containers. I’m glad to say that I’m a part of this huge project which is shortly to launch.

Bullshit, the notion that international last-mile delivery can be approached with a one-size-fits-all mindset is far from reality. In truth, international delivery is often rigid and complex. The idea of implementing varied models like click-and-collect, locker, or drone delivery faces numerous practical challenges. Similarly, features like same-day delivery or free delivery can be logistically and economically unfeasible across borders. Collaboration with local e-commerce entities might expand reach, but it also adds layers of complexity in coordination and quality control. International delivery demands structured, well-researched strategies rather than experimental approaches.

Our customers are the ones who must establish delivery options. We must listen to them and make sure we give the best shopping experience. For this, we must provide innovative options such as pickups with extended-hour lockers, scheduled shipping (day and time range) or even strategic association with a partner that can add value to the logistics chain.

Integrating Artificial Intelligence (AI) Technologies: Using artificial intelligence for better planning and forecasting, contributing to more precise and efficient delivery services.

Para melhorar a entrega internacional de última milha, invista em tecnologia de rastreamento, parcerias locais, otimize rotas, e personalize a experiência do cliente.

Automated and Dynamic Routes: Provide drivers with automated, dynamic, and efficient routes. Modern route optimization tools adjust in real-time based on traffic conditions, weather, and other factors. This streamlines the last mile delivery process and reduces delays. Sustainable Practices: Implement sustainable last-mile delivery strategies to reduce carbon emissions. Consider electric or hybrid vehicles, bike couriers, or walking deliveries. Explore partnerships with local delivery services that prioritize eco-friendly practices

Enhancing Communication Interactivity: Providing effective communication channels between companies and customers, such as real-time updates on the status of shipments. Investing in Green Technology: Improving the technology of ships, trucks, and environmentally friendly transportation methods to reduce the environmental impact of delivery operations

Omnichannel optimizes international last-mile delivery, enabling the efficient use of multiple channels to meet customer demands in different regions, streamlining the process and ensuring customer satisfaction.