How can you sustain DMAIC project results?

1 Define a control plan

A control plan is a document that summarizes the key elements of your project, such as the problem statement, the goal, the metrics, the solutions, the roles and responsibilities, and the action items. It also defines how you will monitor and measure the performance of your improved process, what are the control limits and the triggers for corrective actions, and how you will communicate and report the results to the stakeholders. A control plan helps you document and standardize your new process, as well as identify and mitigate any potential risks or issues.

2 Train and empower the process owners

The process owners are the people who are directly involved in or responsible for the improved process. They are the ones who will execute, manage, and improve the process on a daily basis. Therefore, they need to be trained and empowered to understand and follow the new process, use the tools and techniques to monitor and control the process, and take action when needed to correct any deviations or problems. You can use various methods to train and empower the process owners, such as coaching, mentoring, workshops, simulations, manuals, videos, or online courses.

3 Establish a feedback loop

A feedback loop is a mechanism that allows you to collect and analyze data from your improved process, compare it to the baseline and the goal, and identify any gaps or opportunities for further improvement. A feedback loop also enables you to communicate and share the results and the lessons learned with the process owners, the stakeholders, and the organization. You can use various tools and techniques to establish a feedback loop, such as dashboards, charts, reports, surveys, audits, reviews, or meetings.

4 Recognize and reward success

Recognizing and rewarding success is a way to motivate and engage the process owners and the stakeholders, as well as to celebrate and reinforce the achievements and the benefits of your DMAIC project. You can use various methods to recognize and reward success, such as certificates, badges, bonuses, gifts, public recognition, or social media posts. You can also use success stories or case studies to showcase your project results and to inspire others to adopt or replicate your improvements.

5 Review and update regularly

Reviewing and updating regularly is a way to ensure that your improved process remains relevant, effective, and efficient over time. You can use various methods to review and update regularly, such as periodic audits, check-ins, surveys, or benchmarking. You can also use the PDCA (Plan-Do-Check-Act) cycle or the Kaizen approach to continuously monitor and improve your process. By reviewing and updating regularly, you can prevent complacency, detect and correct any issues or changes, and adapt to the evolving customer needs and expectations.