How can you use Appreciative Inquiry to transform conflicts in operational planning?

1 What is Appreciative Inquiry?

Appreciative Inquiry (AI) is a method of organizational change that focuses on identifying and amplifying the strengths, values, and successes of a system, rather than diagnosing and solving its problems. AI is based on the assumption that every system has something that works well, and that by exploring and enhancing those positive aspects, the system can generate more positive change. AI uses four phases: Discovery, Dream, Design, and Destiny.

2 How can AI help with conflict resolution?

AI can help with conflict resolution by shifting the perspective from what is wrong to what is possible. Instead of blaming, criticizing, or defending, AI invites participants to share their stories of success, appreciation, and hope. By doing so, AI can create a common ground, build trust, and foster collaboration among conflicting parties. AI can also help to reframe the conflict as an opportunity for learning, innovation, and growth, rather than a threat or a barrier.

3 How can you apply AI to operational planning?

When applying AI to operational planning, you should begin by defining a meaningful and positive topic of inquiry. Then, during the Discovery phase, gather data from various sources to identify what is working well. During the Dream phase, analyze the data to envision the ideal future state. In the Design phase, create a plan of action that specifies strategies and resources. Finally, in the Destiny phase, execute your plan and monitor progress, celebrating achievements and learning from challenges. Asking open-ended questions such as “What are you most proud of?” or “What are the best practices that you use?” can be helpful throughout each step.

4 What are the benefits of using AI for operational planning?

Utilizing AI for operational planning can bring a number of advantages, such as increasing motivation, engagement, and commitment among stakeholders. It can also improve communication, collaboration, and coordination, fostering creativity, innovation, and flexibility. Additionally, AI enables the achievement of desired outcomes and impacts by aligning actions with the goals and values of the system. All of these benefits help to ensure that stakeholders feel valued, respected, and empowered as they share a common vision, language, and culture.

5 What are the challenges of using AI for operational planning?

Using AI for operational planning can also pose some challenges, such as managing the expectations and emotions of stakeholders who may have different views, interests, and needs. Additionally, it is important to balance the positive and negative aspects of the operational planning, as they may need to address some issues, risks, or gaps that cannot be ignored or avoided. Furthermore, sustaining the momentum and continuity of the operational planning is essential to ensure successful performance or results, even in the face of obstacles, changes, or uncertainties.