How do you assess and manage the impact and risk of IT service changes and releases?
IT service changes and releases are essential for delivering value to customers and stakeholders, but they also pose potential risks and impacts to the IT infrastructure, operations, and business processes. How do you assess and manage these risks and impacts effectively and efficiently? In this article, we will explore some of the key concepts and practices of IT service management (ITSM) that can help you plan, evaluate, and implement IT service changes and releases with confidence and control.