The first step in following up on feedback and evaluation actions is to set clear and measurable goals with the physicians. These goals should be based on the feedback and evaluation data, the identified gaps and areas for improvement, and the physicians' own learning needs and preferences. The goals should also be SMART: specific, measurable, achievable, relevant, and time-bound. For example, a goal could be to reduce the rate of readmissions for patients with chronic heart failure by 10% within six months, by implementing a standardized discharge checklist and a follow-up phone call protocol.
The second step in following up on feedback and evaluation actions is to track and document the progress of the physicians towards their goals. This can be done using various methods, such as periodic check-ins, surveys, audits, charts, dashboards, or portfolios. The purpose of tracking and documenting progress is to monitor the implementation and impact of the actions, identify any barriers or challenges, and provide feedback and guidance along the way. For example, you can use a dashboard to display the key indicators of readmission rates, discharge checklist completion, and follow-up phone call rates, and review them with the physicians regularly.
The third step in following up on feedback and evaluation actions is to adjust and adapt the actions as needed, based on the progress and outcomes. This can be done by reviewing the data, evaluating the effectiveness and efficiency of the actions, and making changes or modifications accordingly. The purpose of adjusting and adapting actions is to ensure that they are aligned with the goals, responsive to the changing needs and circumstances, and sustainable in the long term. For example, you can modify the discharge checklist or the follow-up phone call protocol based on the feedback from the physicians and the patients, or introduce new strategies or resources to address any gaps or issues.
The fourth step in following up on feedback and evaluation actions is to celebrate and recognize the achievements of the physicians, both individually and collectively. This can be done by acknowledging their efforts, highlighting their successes, sharing their stories, or rewarding their accomplishments. The purpose of celebrating and recognizing achievements is to reinforce the positive changes in practice and performance, foster a culture of continuous learning and improvement, and motivate the physicians to keep up the good work. For example, you can send a congratulatory email, publish a newsletter article, or organize a recognition event for the physicians who achieved or exceeded their goals.
The fifth step in following up on feedback and evaluation actions is to plan for future feedback and evaluation cycles, to maintain and enhance the quality and safety of health care delivery, as well as the professional development of physicians. This can be done by setting new or revised goals, identifying new or emerging needs and opportunities, and designing new or improved methods and tools for feedback and evaluation. The purpose of planning for future feedback and evaluation is to ensure that the feedback and evaluation process is ongoing, dynamic, and responsive to the changing needs and expectations of the physicians, the patients, and the health care system. For example, you can conduct a needs assessment, solicit feedback from the physicians and the patients, or explore new technologies or innovations for feedback and evaluation.
I have sound experience in regulation, revalidation and appraisals. This system underpins good medical practice to practice safely, professionally and ethically. I am an appraiser where doctors have the opportunity to engage in reflection of previous 12 months and this focuses on scope of doctors practice, multi source feedback from patients and colleagues and an opportunity to reflect on outcomes, ensuring quality outcomes by engaging doctors in safety and quality initiative as well as ensuring that doctors are up to date in ensuring their knowledge and skills are kept up to date.