How do you work with FM contractors for better results?

Defining scope of work is crucial and expectation should be very clear as it helps with efficient service delivery. Clearly defined scope of work also helps with job safety analysis and estimated costs.

To work effectively with an FM contractor, start by clearly defining the scope of work, outlining specific tasks and long-term goals. Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure and ensure quality, with clear timelines for issue resolution. Regular communication, documentation, and compliance with relevant standards, such as health, safety, and ISO guidelines, are essential. Encourage collaboration through feedback mechanisms and strategic discussions, allowing for continuous improvement and adaptability to meet changing needs. Clear expectations from the start lead to better results.

in simple terms Include SLAs in the contract to establish clear benchmarks for service quality, response times, and resolution of issues. SLAs help hold contractors accountable.

if required define and monitor KPIs that align with your facility management goals. These may include metrics related to cost savings, energy efficiency, maintenance responsiveness, and customer satisfaction.

As a Facility Manager you have to clearly define your objectives and expectations to the FM contractors. Ensure they understand your facility's specific needs, priorities, and performance metrics. Document these requirements in a contract or service level agreement (SLA).

Maintaining an open and transparent communication with your FM contractors is very important. It is also advisable to schedule regular meetings to discuss progress, challenges, and upcoming projects. Encourage two-way communication and actively listen to their input.

To monitor the FM Contractors it is essential to develop and implement Performance Metrics and KPIs which align with your facility's goals and objectives. This will be used to measure the contractor's performance. It is also important that you implement a robust quality control process to monitor the work performed by FM contractors. Conduct periodic performance reviews to assess the contractor's strengths and areas needing improvement and consequently provide constructive feedback and work together to address any issues.

Providing feedback should be part of the contract or work permit as it helps with improving service level and contractors get to know your expectations for future jobs.

most underrated yet one of the most important work is to maintain accurate records of all interactions, work orders, and invoices.